You will build and maintain the core AI agent runtime for telco customer service, handling interactions across voice, chat, and email. Additionally, you will design configuration experiences, observability tooling, and safety guardrails to ensure high-quality agent performance.
You will optimize cloud infrastructure, build internal libraries, and develop robust data pipelines within a serverless ecosystem. Additionally, you will collaborate with engineering squads to improve development, release, and maintenance experiences.
You will lead end-to-end data migration projects by conducting discovery, designing solutions, and executing technical data transformations. You will also act as a subject matter expert while collaborating with internal product teams to improve migration tooling and processes.
Own the technical execution of migrating customer data from legacy systems into the gaiia platform. This includes exploring source systems, transforming data into standard formats, and ensuring production-ready validation.
Design and guide the implementation of scalable network solutions and workflows on the gaiia platform. Act as a technical bridge between customers, sales, and engineering to translate network requirements into actionable designs.
Build and evolve production-grade telecom provisioning and operational workflows using the gaiia platform and SDK. Translate solution designs into reliable, scalable automations while collaborating with network experts and customers.
