You will be responsible for architecting, developing, and owning critical systems within a serverless microservices ecosystem. You will collaborate with designers and other developers to build interfaces and core modules for customer, property, and ticketing management.
Own and operate internal IT, including SaaS administration, access management, onboarding and offboarding, laptop fleet management, and first-line employee support. Build automations and support security and compliance work, including SOC 2 evidence, access reviews, device compliance, and IT policy reviews.
You will own full-cycle technical recruiting, including sourcing, screening, and closing candidates for engineering roles. You will partner directly with the CEO and engineering leaders to calibrate profiles and build recruiting processes from the ground up.
You will design end-to-end experiences for the billing platform, ranging from early concepts to polished UI. You will also collaborate with product and engineering teams to turn complex problems into durable design solutions while evolving the Boréal design system.
You will build and maintain the core AI agent runtime for telco customer service, handling interactions across voice, chat, and email. Additionally, you will design configuration experiences, observability tooling, and safety guardrails to ensure high-quality agent performance.
You will optimize cloud infrastructure, build internal libraries, and develop robust data pipelines within a serverless ecosystem. Additionally, you will collaborate with engineering squads to improve development, release, and maintenance experiences.
You will lead end-to-end data migration projects by conducting discovery, designing solutions, and executing technical data transformations. You will also act as a subject matter expert while collaborating with internal product teams to improve migration tooling and processes.
Own the technical execution of migrating customer data from legacy systems into the gaiia platform. This includes exploring source systems, transforming data into standard formats, and ensuring production-ready validation.
Design and guide the implementation of scalable network solutions and workflows on the gaiia platform. Act as a technical bridge between customers, sales, and engineering to translate network requirements into actionable designs.
Build and evolve production-grade telecom provisioning and operational workflows using the gaiia platform and SDK. Translate solution designs into reliable, scalable automations while collaborating with network experts and customers.
