Workflow Solutions Engineer

🎭 Role & Team

As a Workflow Solutions Engineer, you’ll work closely with customers and internal teams to design and guide the implementation of scalable, supportable, and future-ready network solutions that fit well with the gaiia platform. This role requires a deep understanding of telecom network infrastructure and the ability to translate technical network architecture into actionable solution designs. You’ll act as trusted technical voice during implementation phases, working cross-functionally with Sales, Product, Customer Solutions, and Engineering.

💻 What You’re Going to Do

Network Discovery and Architecture:

• Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers.
• Document network topologies, business process flows, and integration points with clarity, highlighting constraints, dependencies, and design assumptions.
• Help customers and internal stakeholders understand trade-offs and priorities when designing around a mix of new and legacy infrastructure and business operations.

Technical Solutionning:

• Collaborate with Sales Engineers and Account Executives to support technical discovery and qualification of prospects.
• Translate customer network requirements into tailored solutions that showcase the value and feasibility of gaiia’s platform.
• Build and implement workflows leveraging gaiia’s workflow builder.

Implementation Leadership:

• Provide architecture oversight and clarification during onboarding and implementation phases.
• Build an efficient and repeatable process for network scoping, deep dive, solution alignment, and implementation.
• Act as a subject matter expert for internal teams needing context on customer network design and implementation considerations.
• Partner with Product and Engineering to influence roadmap direction based on real-world customer network needs.
• Drive requirements to a team of highly-skilled software engineers to develop network provisioning automations based on your designs.

🎖️ Must-haves

• Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience, along with industry certifications
• Deep knowledge of the telecom industry and network engineering.
• Ability to understand and code workflows in TypeScript/JavaScript.
• 5+ years experience as a Network Engineer, Solution Architect, Sales Engineer or similar role within the broader B2B SaaS industry.
• Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Self-motivated, proactive, and results-oriented with a passion for technology and innovation.
• You have the ability to travel frequently in the US, to actively support our customers during key engagements and go-lives.

💰 Salary

At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework. It translates to a fair and impartial model where salaries are published internally, healthy discussions around compensation and performance can exist, and taboos are removed.

🔆 Benefits

• Flexible 25 days of vacation.
• Stock Options Plan.
• Group Insurance.
• Telemedicine.
• Life Spending Account.
• Employee-sponsored RRSP.
• Flexible working hours & all-remote work.

We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or people@gaiia.com as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way.

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