The Verification Specialist verifies customer loan information through inbound and outbound calls to ensure accuracy and prevent financial risk. They also identify and report potential issues while assisting dealers and customers with resolution.
The Collections Assistant Manager assists in overseeing daily operations, training, and quality control within the Account Servicing department. They are responsible for supervising staff, managing workloads, and ensuring effective communication across departments to resolve customer issues.
The Training Support Specialist performs administrative functions to support training department operations, including material preparation, scheduling, and documentation. They also assist in onboarding new employees and delivering training content under the supervision of the Training Assistant Manager.
The Principal Software Engineer leads the architecture, design, and development of complex, scalable software solutions while mentoring engineering teams. They are responsible for enforcing coding standards, driving technical roadmaps, and collaborating with cross-functional departments to deliver high-performance applications.
The specialist responds to customer inquiries to troubleshoot issues, provide information, and resolve complaints regarding products or services. They also handle account-related calls, process payments, and assist with administrative tasks and new hire training.
Design and develop front-end web architectures driven by middleware to retrieve information from back-end sources. Collaborate with cross-functional teams to ship new features while maintaining security and performance standards.
The Software Architect defines enterprise architecture strategy, technical standards, and long-term system design practices to ensure scalability and reliability. They partner with business and technical leaders to translate objectives into actionable roadmaps while providing high-impact mentoring and technical governance.
The specialist is responsible for contacting customers with past due accounts to resolve delinquencies and process payments. They also handle complex account inquiries and provide relief options for customers experiencing financial hardships.
The Quality Monitoring Specialist is responsible for reviewing and scoring call center interactions to ensure compliance with company policies and procedures. They also identify training needs, track performance trends, and recommend process improvements to management.
The Director of Strategic Execution builds and leads enterprise execution capabilities by bridging strategy, operations, and technology to deliver measurable business outcomes. This role manages cross-functional programs, establishes governance frameworks, and acts as the primary business counterpart to the technology department.
The Vice President of Revenue leads the commercial organization to drive dealer acquisition, activation, retention, and funded volume growth. This role oversees Sales, Marketing, and Dealer Services while building scalable processes and developing future leaders.
The Funding Specialist I reviews loan documents for accuracy and compliance while training dealers on program processes and application requirements. They also manage electronic signature queues and resolve document-related issues to ensure efficient funding.
The Dealer Services Analyst researches, monitors, and documents contractor applications and record changes to ensure compliance with company standards. They also coordinate with internal teams to resolve verification issues and maintain accurate dealer information across multiple software systems.
