Contact customers with past-due accounts, investigate delinquency, and pursue resolutions in accordance with company policies. Process payments, explain account information, assist with complex and overflow calls, and accurately document customer interactions.
The Dealer Services Analyst researches, monitors, and documents new and existing contractor/dealer applications to ensure compliance with company standards. This role also manages dealer records, responds to inquiries, and coordinates with internal departments to resolve verification or documentation issues.
The Program Performance Analyst monitors and reviews dealer files to identify risks and ensure compliance with company policies. They also coordinate account updates, manage escalated disputes, and provide recommendations regarding dealer special programs.
The Dealer Services Licensing Specialist manages the licensing and insurance processes for dealers to ensure compliance with company standards and state regulations. This role involves verifying documentation, communicating with regulatory agencies, and maintaining accurate records within the company's operating systems.
The Bankruptcy Support Specialist manages and processes bankruptcy-related accounts while ensuring compliance with federal and state regulations. This role serves as a primary liaison with legal stakeholders and maintains accurate documentation for case management and loss mitigation.
The Corporate Counsel provides legal support for operations, compliance, and business development, including drafting and negotiating commercial agreements. They also manage litigation support, monitor collections-related legal matters, and ensure business activities align with company policies.
The Funding Specialist reviews loan documents for accuracy and compliance while training dealers on program processes and application statuses. They also manage electronic signature queues and assist other departments with funding-related inquiries.
The Account Servicing Specialist assesses past due accounts and contacts customers to resolve delinquencies according to company policy. They also handle complex account inquiries, process payments, and provide relief options for customers experiencing financial hardships.
The Funding Specialist I reviews loan documents for accuracy and compliance while training dealers on program processes. They also manage electronic signature queues and resolve document-related issues through effective communication.
The Compliance Response Specialist I facilitates end-to-end compliance response workflows, including intake, investigation, and remediation of issues. They also support regulatory examinations and audit inquiries while maintaining strong relationships with business partners to ensure adherence to compliance standards.
Lead the design and development of front-end web architectures and middleware to retrieve data from back-end sources. Collaborate with cross-functional teams to ship new features while maintaining security best practices and performance standards.
The Credit Analyst I processes loan applications and evaluates credit risk while adhering to company policies and lending regulations. They also maintain dealer relationships and work with management to develop underwriting skills and decision-making authority.
The Principal Software Engineer leads the architecture, design, and development of complex, scalable software solutions while mentoring engineering teams. They are responsible for enforcing coding standards, driving technical roadmaps, and collaborating with cross-functional departments to deliver high-performance applications.
The Software Architect defines enterprise architecture strategy, technical standards, and long-term system design practices to ensure scalability and reliability. They partner with business and technical leaders to translate objectives into actionable roadmaps while providing high-impact mentoring and technical governance.
The specialist is responsible for contacting customers with past due accounts to resolve delinquencies and process payments. They also handle complex account inquiries and provide relief options for customers experiencing financial hardships.
The Vice President of Revenue leads the commercial organization to drive dealer acquisition, activation, retention, and funded volume growth. This role oversees Sales, Marketing, and Dealer Services while building scalable processes and developing future leaders.
