The Senior Customer Success Manager will manage a portfolio of strategic enterprise accounts to drive product adoption, ensure value realization, and mitigate churn risk. They will act as a primary strategic partner to clients, aligning platform usage with business objectives and advocating for customer needs across internal teams.
Lead a major product initiative by setting long-term strategy, defining KPIs, and driving business cases for investment. Collaborate cross-functionally with engineering, marketing, and support teams to execute product milestones and deliver high-impact innovations.
Lead a major product initiative by setting long-term strategy, KPIs, and the business case for investment. Collaborate cross-functionally with engineering, marketing, and GMs to drive execution and land product milestones.
You will architect and build AI-native products and agentic workflows to transform HR talent acquisition and analytics. You will own the full product lifecycle, from customer insight to production-ready implementation, while driving technical strategy and mentoring the team.
