The role involves managing daily guest communications, reservations, and property operations including vendor coordination and maintenance scheduling. Additionally, the specialist will handle bookkeeping tasks, social media content creation, and ensure all operational procedures are followed.
The Recruitment Specialist is responsible for scheduling second- and third-round interviews for various positions while strictly following established scripts. They must manage calendar invitations, resolve scheduling conflicts, and maintain accurate candidate records in the applicant tracking system.
The Accounts Receivable Specialist will manage resident ledger inquiries, process accounts receivable, and monitor the resident lease cycle. They will also coordinate with local counsel regarding eviction processes and ensure accurate record-keeping for residential communities.
The Operational Bookkeeper will manage day-to-day financial transactions, reconcile accounts, and support tax-related workflows. Additionally, the role involves tracking client engagements, monitoring accounts receivable, and preparing operational reports for the executive team.
The Marketing Coordinator will execute and manage marketing initiatives, including content development, photography scheduling, and signage coordination across the property portfolio. They will collaborate with cross-functional teams and vendors to ensure brand consistency, project efficiency, and the achievement of business objectives.
The specialist will manage operational workflows in Entrata, including reviewing applicant files, approving pricing, and handling resident documentation. They will collaborate with various internal departments to ensure business practices meet operational guidelines and service standards.
The Project Coordinator will manage and execute projects by communicating requirements to the development team and ensuring all goals are met. Additionally, the role involves coordinating with third-party vendors to improve business outcomes.
The Review Management Specialist will monitor and respond to guest reviews across various channels to maintain brand reputation. They will also contact guests to de-escalate concerns and resolve issues to improve overall review outcomes.
The Operations Support Specialist will manage back-end vacation rental operations, including reservations support, maintenance coordination, and administrative workflows. They are responsible for executing processes across various software platforms while maintaining high accuracy and organizational standards.
The Guest Services Specialist manages high-volume inbound and outbound communications across multiple channels to resolve guest issues and reservation inquiries. They are responsible for maintaining accurate records, coordinating with property managers, and ensuring timely resolution of maintenance or safety concerns.
The Resident Support Specialist manages lease renewals, move-outs, and general resident inquiries to ensure high retention rates. They provide world-class customer support while maintaining compliance with community guidelines and renter's insurance requirements.
The Customer Care Specialist will manage delinquent accounts by contacting residents, establishing payment plans, and documenting collection activities. They will also collaborate with internal accounting and site teams to resolve disputes and process refunds.
The role focuses on conducting operational audits of apartment communities to ensure compliance with company standards and policies. You will identify revenue opportunities, assess operational risks, and provide actionable recommendations to improve efficiency and performance.
Oversee daily agent performance and SLA compliance for a 24/7 guest communication team. Develop data-driven workforce forecasting and implement automation to reduce manual operational bottlenecks.
Provide comprehensive administrative and research support for property management, nonprofit activities, and professional speaking engagements. Manage lead outreach, CRM records in HubSpot, and coordinate operational tasks across multiple leadership priorities.
The main responsibilities include performing daily bank reconciliations, managing the accounting email inbox, processing employee reimbursements, and reviewing/processing new vendor applications. The role also involves maintaining accurate financial records and supporting the accounting team with reporting and audit preparation.
The Vacation Rental Specialist will serve as the primary contact for guests, providing exceptional customer service and managing reservations efficiently. They will also assist with back-office operations and ensure a seamless experience for guests and internal teams.
