Eastlink

You will provide inbound technical support to residential and business customers by diagnosing and resolving service issues. You are also responsible for accurately documenting interactions and maintaining a professional customer experience.

Provide technical support to residential and business customers by diagnosing and resolving issues with internet, cable, mobile, and security services. Maintain accurate records of customer interactions and ensure a positive experience while meeting performance objectives.

Act as the first point of contact for customers to resolve billing and account issues while recommending appropriate products and services. Balance exceptional service delivery with the identification of sales opportunities to meet performance goals.