The Customer Service Specialist acts as the first point of contact for customers, handling inbound calls to resolve inquiries regarding accounts, billing, and services. They are responsible for balancing exceptional service with sales opportunities by recommending solutions and meeting individual performance goals.
The specialist will serve as the primary point of contact for customers, handling inbound calls to resolve account, billing, and service inquiries. They are also responsible for identifying sales opportunities and meeting individual performance goals while accurately documenting interactions.
