You will act as the first point of contact for customers, answering inquiries and resolving issues regarding accounts, billing, and services. Additionally, you will identify sales opportunities to promote products and meet individual performance goals.
The specialist will serve as the primary point of contact for customers, handling inbound calls to resolve billing, product, and service inquiries. They are also responsible for identifying sales opportunities and meeting individual performance goals while maintaining accurate documentation.
You will provide inbound technical support to residential and business customers by diagnosing and resolving service issues. You are also responsible for accurately documenting interactions and maintaining a professional customer experience.
Provide technical support to residential and business customers by diagnosing and resolving issues with internet, cable, mobile, and security services. Maintain accurate records of customer interactions and ensure a positive experience while meeting performance objectives.
