Investigate dormant and at-risk merchant accounts to identify reasons for reduced trading and implement recovery actions. Manage caseloads in Salesforce while ensuring accurate invoicing, reconciliation, and debt recovery in accordance with merchant contracts.
The Customer Service Agent will manage day-to-day customer and technical enquiries via telephone, email, and chat to achieve first-contact resolution. They are responsible for diagnosing issues, maintaining accurate records in CRM systems, and meeting established KPIs and SLAs.
You will be responsible for generating new business by visiting SME clients within an assigned territory and managing the full sales cycle. This includes conducting B2B cold calls, managing your CRM pipeline, and ensuring a high-quality customer experience through product delivery and setup.
