Provide empathetic, professional email-based support to users of Overleaf and Papers AI while managing billing inquiries and bug reporting. You will also maintain existing documentation and build new help content for the growing Papers AI platform.
Provide professional email-based support for Overleaf and Papers AI users while managing billing inquiries and bug reporting. Maintain and develop user-facing help documentation and collaborate with cross-functional teams to improve the overall support experience.
The specialist will manage the full customer journey for research intelligence platforms, including conducting product demonstrations, onboarding, and training. They will also act as a technical advisor to support sales teams and foster relationships with reseller partners across the APAC region.
Lead the researcher growth channel by defining strategies to drive acquisition, engagement, and monetization across various segments. Build and scale a global researcher community to convert engagement into commercial outcomes and institutional demand.
Provide operational and administrative support to sales, finance, and legal teams during pre-sales, contracting, and renewal processes. Maintain accurate customer contract data within Salesforce and manage central contract repositories.
