Di Rezze Family Office

The Customer Support Lead will build and manage an in-house, Philippines-based patient support team to provide high-quality, compliant care across multiple digital channels. This role involves designing QA programs, managing staffing schedules, and ensuring all clinical escalations are routed correctly to board-certified OB-GYNs.

The Operations Lead will manage daily patient journey workflows, including lab orders, pharmacy fulfillment, and clinical scheduling. They are responsible for monitoring operational KPIs, maintaining SOPs, and driving process improvements to ensure high-quality service delivery.

You will manage the operational backbone of an AI-native platform, including CI/CD pipelines, infrastructure monitoring, and development environment setup. Additionally, you will perform code reviews, regression testing, and handle lower-complexity coding tasks using AI-assisted workflows.

Lead the visual design and front-end experience for the Sphere Technology website by building immersive 3D web experiences. This includes creating interactive animations, optimizing 3D assets, and maintaining design consistency across digital touchpoints.

Manage full-cycle bookkeeping and financial operations across multiple entities, including bank reconciliations, payroll, and intercompany transfers. Provide critical financial reporting, including weekly cash positions and monthly close packages, to support the principal and tax CPA.

The Operations Manager coordinates day-to-day platform activities including patient support, records management, and vendor coordination. They are responsible for ensuring operational health, managing cash-pay billing, and maintaining HIPAA compliance.