The analyst is responsible for providing first-level technical support by documenting and resolving customer hardware and software cases. They also manage call routing, administrative tasks, and ensure service level objectives are met through the Salesforce Service Console.
The Implementation Specialist II is responsible for executing the implementation of proposed solutions and configurations while managing project status and client deliverables. They will customize software applications, perform system testing, and collaborate with project teams to resolve issues and escalate concerns as needed.
The Enterprise Application Support Specialist III is responsible for maintaining the availability and performance of cloud-based, customer-facing ITMS environments. This role involves troubleshooting technical issues, managing software releases, and providing mentorship to team members.
The Inbound Sales Consultant manages high-volume inbound calls from small businesses to identify sales opportunities and cross-sell products. They are responsible for meeting monthly revenue and performance metrics while providing an engaging customer experience.
The role involves handling inbound customer service calls and providing professional responses to customer inquiries. Responsibilities include identifying customer needs, suggesting products, and maintaining accurate customer records in various databases.
The Account Executive is responsible for driving new business by selling to government agencies through direct customer contact and managing a sales pipeline. They will also conduct product demonstrations, respond to RFPs, and collaborate with internal teams to ensure successful service delivery.
Provides technical and functional support for the IMS (OnBase) platform by troubleshooting application issues and resolving customer incidents. Acts as a primary point of contact for support cases, collaborating with Development and QA teams to drive resolutions.
Oversee the end-to-end production lifecycle of subtitling projects to ensure on-time delivery and adherence to client specifications. Coordinate with internal stakeholders and external linguists while managing project trackers and resolving technical issues.
Oversee regional dubbing operations and coordinators to ensure high-quality localized content and on-time delivery. Manage vendor performance, production workflows, and strategic operational plans while collaborating with global cross-functional teams.
The Strategic Enterprise Growth Director will identify, prospect, and close complex deals with high-value organizations processing significant payment volumes. They will lead the full sales cycle, including discovery, solution design, and high-stakes contract negotiations while collaborating with cross-functional teams.
Oversee the end-to-end production lifecycle of subtitling projects, ensuring timely delivery and adherence to client specifications. Coordinate workflows with internal stakeholders and external vendors while proactively troubleshooting project issues.
The Account Executive will be responsible for selling new accounts generated from referrals made by bank partners. This includes maintaining an active pipeline of leads, qualifying sales leads, and performing customer service activities to support the merchant base.
