Provide technical support via email, chat, and phone to help customers use drone flight and GIS platforms. Collaborate with Engineering and Product teams to resolve customer pain points and improve product documentation.
Crescendo.ai
13 Remote Job Openings at Crescendo.ai
Provide high-quality customer experience via email and live chat in English and German, handling inquiries from product questions to basic technical troubleshooting. Meet defined KPIs and collaborate cross-functionally to share customer insights and improve overall service.
Provide high-quality customer experience via email and live chat in both English and German. Handle inquiries ranging from product questions to basic technical troubleshooting while meeting defined KPIs.
Lead and scale the global pre-sales engineering function across the US and EMEA to drive technical wins for AI-native CX solutions. Partner with the CRO to own deal strategy for enterprise accounts and translate market signals into product roadmap influence.
French/English Chat & Email Support | Fixed-Term
Crescendo.ai
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Part Time
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11 days ago
Crescendo.ai
Provide high-quality customer experience via email and live chat in English and French. Handle inquiries regarding orders, product usage, and technical troubleshooting while meeting performance KPIs.
Lead the acquisition of large enterprise clients by positioning Augmented AI solutions to solve complex customer experience challenges. Build long-term strategic relationships with C-level executives and collaborate cross-functionally to ensure seamless solution delivery.
Lead discovery sessions and build tailored product demos to showcase AI CX capabilities to prospective and existing customers. Partner with Sales, Product, and Engineering teams to refine requirements and influence the product roadmap based on client feedback.
Healthcare - Patient Enrollment Specialist (Temporary)
Crescendo.ai
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Part Time
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11 days ago
Crescendo.ai
Serve as the primary contact to introduce patients to the program and guide them through enrollment via a smartphone app. Conduct outbound calls to eligible patients to convert leads into active enrollments while gathering insights to improve the process.
Lead the acquisition of large enterprise clients by positioning Augmented AI solutions to solve complex customer experience challenges. Build long-term strategic relationships with C-level executives and collaborate cross-functionally to ensure seamless solution delivery.
Product Manager, Agentic Forecasting & Workforce Intelligence
Crescendo.ai
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Full Time
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12 days ago
Crescendo.ai
Lead the development of an AI-native workforce management system to automate forecasting, staffing plans, and labor cost projections. Build prototypes and integrate operational data from various IT systems to create a scalable WFM service for internal and external use.
The role focuses on building the GTM engine by optimizing the marketing tech stack and embedding AI into operational workflows. You will partner with Marketing and Sales leaders to drive pipe generation processes and provide actionable insights through reliable reporting.
Lead the creation of thought leadership, original research, and category-defining content to establish the company as a leader in AI-native CX. Manage end-to-end content arcs for product launches, competitive campaigns, and webinar programs to drive pipeline influence.
The VP of FP&A will own financial forecasting, planning, and reporting while building out the finance team and implementing AI-enabled workflows. This role involves partnering with executive leadership to manage budgets, board reporting, and resource allocation across GTM, R&D, and Operations.
