Provide customer support via email and live chat in English and French while meeting defined KPIs. Handle inquiries ranging from product questions to technical troubleshooting and escalate trends to improve the customer experience.
Provide high-quality customer support via email and live chat in both English and French. Manage customer inquiries, resolve technical issues, and ensure departmental KPIs are met.
Provide high-quality customer support via email and live chat in both English and German. Handle diverse inquiries ranging from product questions to technical troubleshooting while meeting defined performance KPIs.
Provide high-quality customer support via email and live chat in both English and German. Handle customer inquiries, resolve technical issues, and collaborate across departments to improve the overall customer experience.
Build and execute a repeatable organic acquisition engine focusing on SEO and AI Search Optimization (AEO) across platforms like Google, ChatGPT, and Perplexity. Develop scalable AI-powered content production systems and drive brand authority through backlinks, reviews, and community engagement.
Lead and scale the global pre-sales engineering function across the US and EMEA to drive technical wins for AI-native CX solutions. Partner with the CRO to own deal strategy for enterprise accounts and translate market signals into product roadmap influence.
Lead discovery sessions and build tailored product demos to showcase AI CX capabilities to prospective and existing customers. Partner with Sales, Product, and Engineering teams to refine requirements and influence the product roadmap based on client feedback.
The VP of FP&A will own financial forecasting, planning, and reporting while building out the finance team and implementing AI-enabled workflows. This role involves partnering with executive leadership to manage budgets, board reporting, and resource allocation across GTM, R&D, and Operations.
