Manage a portfolio of higher education clients by guiding them through onboarding, implementation, and long-term adoption of the platform. Act as a trusted advisor to senior academic stakeholders to drive customer retention, account expansion, and product value realization.
CodeSignal
7 Remote Job Openings at CodeSignal
Provide high-quality technical support and advocacy for users by troubleshooting issues and managing a support queue. Collaborate cross-functionally to meet user needs and ensure an excellent user experience through effective communication.
Team Lead, Customer Success (SMB/Growth - Mid-Market)
CodeSignal
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Full Time
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a month ago
CodeSignal
Lead and develop a team of Customer Success Managers to drive retention, adoption, and expansion for SMB and mid-market customers. Design customer success strategies and playbooks while collaborating cross-functionally to ensure value realization and operational excellence.
Build and manage an outbound sales pipeline from scratch, targeting high-potential prospects. Conduct tailored demos and navigate 30-90 day sales cycles to close deals with an ACV of $25K-$75K.
Design, build, and iterate on high-quality learning experiences while collaborating with product and design teams. Review code, uphold engineering standards, and contribute to architectural decisions to improve the platform.
Design, build, and maintain high-quality assessment frameworks and educational learning content for the CodeSignal platform. Collaborate with cross-functional teams to ensure content is rigorous, research-backed, and effective for technical skill evaluation.
This role involves owning the end-to-end logistics for the company's event portfolio, including conferences, field events, and VIP dinners, while coordinating all necessary vendors and ensuring high-caliber execution. The coordinator will also track event budgets, manage documentation, provide on-site support, and partner with Sales/CS on smart invite strategies.