Guide new and existing clients through the onboarding process by providing training, product setup support, and troubleshooting via email, phone, and video. Collaborate with internal teams to maintain accurate records and improve onboarding processes while ensuring a seamless client experience.
Own the end-to-end product strategy and roadmap for Gated Communities while partnering with cross-functional teams to integrate AI-forward solutions. Build strong relationships with developers and homebuilders to drive market adoption and define segment-specific metrics for growth.
The Implementation Project Manager coordinates hardware and software installation projects from contract signing to final completion. They serve as the primary point of contact for customers and installers while managing project schedules, billing, and internal team communications.
The role involves partnering with Product and Design teams to translate business requirements into secure, production-ready software using AI-native development workflows. You will own the end-to-end product lifecycle, including technical architecture, implementation, deployment, and ongoing operational support.
