Serve as the primary point of contact for a portfolio of healthcare customers to build trusted relationships and drive long-term success. Analyze customer data and operational challenges to provide strategic recommendations that improve revenue cycle performance and financial outcomes.
The lead will analyze implementation data and operational trends to develop scalable delivery models and repeatable playbooks. They will partner with cross-functional teams to drive efficiency, automation, and continuous improvement in customer value delivery.
The role focuses on implementing and optimizing AI-powered capabilities to improve customer support scalability and efficiency. This includes translating business needs into technical AI solutions and monitoring performance metrics to drive continuous improvement.
Lead the end-to-end implementation of Brightree's HME/DME solutions, including system configuration, workflow design, and user training. Act as a trusted advisor to clients by managing escalations, troubleshooting software issues, and providing product feedback to development teams.
