The supervisor will lead and manage a team of up to 40 customer service representatives to ensure high-quality patient support and operational excellence. They are responsible for mentoring staff, analyzing performance metrics, and serving as the primary escalation point for complex patient inquiries.
You will lead, coach, and develop a team of revenue cycle professionals while owning the performance of an assigned portfolio of client accounts. This involves analyzing operational data to identify reimbursement trends, reduce denials, and implement corrective actions to improve financial outcomes.
Manage the revenue cycle performance for a portfolio of clients by overseeing accounts receivable, denial resolution, and reimbursement recovery. Collaborate with cross-functional teams to analyze data, improve operational workflows, and ensure compliance with healthcare regulations.
Serve as the primary point of contact for a portfolio of healthcare customers to build trusted relationships and drive long-term success. Analyze customer data and operational challenges to provide strategic recommendations that improve revenue cycle performance and financial outcomes.
The lead will analyze implementation data and operational trends to develop scalable delivery models and repeatable playbooks. They will partner with cross-functional teams to drive efficiency, automation, and continuous improvement in customer value delivery.
Lead the end-to-end implementation of Brightree's HME/DME solutions, including system configuration, workflow design, and user training. Act as a trusted advisor to clients by managing escalations, troubleshooting software issues, and providing product feedback to development teams.
