The Sales Development Representative will drive outbound lead generation by identifying and qualifying Home Medical Equipment providers for Sleep Resupply programs. They are responsible for managing the sales pipeline, documenting activities in Salesforce, and collaborating with marketing and sales teams to convert prospects into qualified opportunities.
The RCM Team Lead supervises daily Intake and Resupply operations to ensure optimal patient outcomes and regulatory compliance. This role drives team performance through coaching, process improvement initiatives, and effective management of customer and patient escalations.
Handle a high volume of outbound calls to assist patients with healthcare supply orders and account updates. Collaborate with internal teams to resolve order-related issues while meeting productivity and quality performance goals.
The role focuses on implementing and optimizing AI-powered capabilities to improve customer support scalability and efficiency. This includes translating business needs into technical AI solutions and monitoring performance metrics to drive continuous improvement.
Lead the end-to-end implementation of Brightree's HME/DME solutions, including system configuration, workflow design, and user training. Act as a trusted advisor to clients by managing escalations, troubleshooting software issues, and providing product feedback to development teams.
