Manage high-volume inbound and outbound calls to support patient resupply of existing products. Serve as the primary contact for booking patient orders while meeting quality and service-level standards.
Brightree
15 Remote Job Openings at Brightree
The role focuses on implementing and optimizing AI-powered capabilities to improve customer support scalability and efficiency. This includes translating business needs into technical AI solutions and monitoring performance metrics to drive continuous improvement.
Provide high-quality consultative support to resolve complex technical issues and system configurations for Brightree applications. Act as a subject matter expert to mentor team members and collaborate with Product and Engineering teams to improve the customer experience.
Lead ResMed Canada's integrated provider and consumer marketing strategy to drive growth in the sleep apnea category. Develop province-specific plans and omnichannel programs to increase CPAP adoption and improve patient retention.
Lead and manage a team of up to 30 Customer Service Representatives to ensure consistent service delivery and productivity. Responsible for performance management, coaching talent, and serving as the first escalation point for high-touch patient care requests.
Perform quality reviews on cash posting transactions and reconcile deposits to ensure accuracy and adherence to established procedures. Identify process deficiencies, provide training, and collaborate with cross-functional teams to improve performance and maintain SLAs.
Lead and mentor the Senior Customer Success Manager team to drive product adoption, improve efficiency, and prevent customer churn. Act as the Voice of the Customer to collaborate with executive leadership on business strategies and manage high-touch client escalations.
Lead the end-to-end implementation of Brightree's HME/DME solutions, including system configuration, workflow design, and user training. Act as a trusted advisor to clients by managing escalations, troubleshooting software issues, and providing product feedback to development teams.
Drive outbound lead generation by identifying and qualifying Home Medical Equipment providers with Sleep Resupply programs. Manage the sales pipeline and collaborate with Marketing and Sales to convert prospects into qualified software demonstrations.
Drive outbound lead generation by identifying and qualifying Post Acute Healthcare providers for patient collections platforms. Manage the sales pipeline and collaborate with Marketing and Sales to convert prospects into qualified opportunities.
Lead large-scale, customer-facing SaaS deployment projects from initiation through go-live and stabilization. Manage project plans, financials, and cross-functional teams to ensure deliverables meet contractual obligations and customer value is realized.
Serve as the primary point of contact for assigned customers to ensure high service delivery and account performance. Coordinate training, analyze customer issues, and recommend corrective actions for revenue management issues.
The Senior Customer Success Manager drives customer value and adoption of Brightree products by aligning with executive stakeholders on business goals and success strategies. They proactively monitor account health, manage escalations, and identify expansion opportunities to reduce churn and increase ROI.
Manage a book of enterprise-level customers to ensure satisfaction, retention, and revenue growth through strategic planning and process development. Act as a consultant and primary point of contact to resolve issues and identify opportunities for upselling product enhancements.
This role is focused on Revenue Cycle Management (RCM) within a home infusion standard template environment. The position is part of a company dedicated to transforming care delivery through cloud-connected medical devices and software platforms.
