The RCM Team Lead supervises daily Intake and Resupply operations to ensure optimal patient outcomes and regulatory compliance. This role drives team performance through coaching, process improvement initiatives, and effective management of customer and patient escalations.
Brightree
6 Remote Job Openings at Brightree
Handle a high volume of outbound calls to assist patients with healthcare supply orders and account updates. Collaborate with internal teams to resolve order-related issues while meeting productivity and quality performance goals.
The role focuses on implementing and optimizing AI-powered capabilities to improve customer support scalability and efficiency. This includes translating business needs into technical AI solutions and monitoring performance metrics to drive continuous improvement.
Perform quality reviews on cash posting transactions and reconcile deposits to ensure accuracy and adherence to established procedures. Identify process deficiencies, provide training, and collaborate with cross-functional teams to improve performance and maintain SLAs.
Lead the end-to-end implementation of Brightree's HME/DME solutions, including system configuration, workflow design, and user training. Act as a trusted advisor to clients by managing escalations, troubleshooting software issues, and providing product feedback to development teams.
Lead large-scale, customer-facing SaaS deployment projects from initiation through go-live and stabilization. Manage project plans, financials, and cross-functional teams to ensure deliverables meet contractual obligations and customer value is realized.