The Patient Success Representative handles a high volume of outbound calls to assist patients with medical supply orders and account updates. They collaborate with internal teams to resolve order-related issues while meeting strict productivity and quality performance goals.
The RCM Team Lead supervises daily Intake and Resupply operations to ensure optimal patient outcomes and regulatory compliance. This role drives team performance through coaching, process improvement initiatives, and effective management of customer and patient escalations.
The role focuses on implementing and optimizing AI-powered capabilities to improve customer support scalability and efficiency. This includes translating business needs into technical AI solutions and monitoring performance metrics to drive continuous improvement.
Lead the end-to-end implementation of Brightree's HME/DME solutions, including system configuration, workflow design, and user training. Act as a trusted advisor to clients by managing escalations, troubleshooting software issues, and providing product feedback to development teams.
