Handle a high volume of inbound and outbound patient calls to assist with ordering essential healthcare products. Create patient orders, update accounts, and collaborate with internal teams to resolve service issues.
Brightree
9 Remote Job Openings at Brightree
The role focuses on implementing and optimizing AI-powered capabilities to improve customer support scalability and efficiency. This includes translating business needs into technical AI solutions and monitoring performance metrics to drive continuous improvement.
Provide high-quality consultative support to resolve complex technical issues and system configurations for Brightree applications. Act as a subject matter expert to mentor team members and collaborate with Product and Engineering teams to improve the customer experience.
Lead ResMed Canada's integrated provider and consumer marketing strategy to drive growth in the sleep apnea category. Develop province-specific plans and omnichannel programs to increase CPAP adoption and improve patient retention.
Perform quality reviews on cash posting transactions and reconcile deposits to ensure accuracy and adherence to established procedures. Identify process deficiencies, provide training, and collaborate with cross-functional teams to improve performance and maintain SLAs.
Lead the end-to-end implementation of Brightree's HME/DME solutions, including system configuration, workflow design, and user training. Act as a trusted advisor to clients by managing escalations, troubleshooting software issues, and providing product feedback to development teams.
Drive outbound lead generation by identifying and qualifying Home Medical Equipment providers with Sleep Resupply programs. Manage the sales pipeline and collaborate with Marketing and Sales to convert prospects into qualified software demonstrations.
Lead large-scale, customer-facing SaaS deployment projects from initiation through go-live and stabilization. Manage project plans, financials, and cross-functional teams to ensure deliverables meet contractual obligations and customer value is realized.
This role is focused on Revenue Cycle Management (RCM) within a home infusion standard template environment. The position is part of a company dedicated to transforming care delivery through cloud-connected medical devices and software platforms.
