Administer and support enterprise voice platforms including Cisco, Microsoft Teams, and Five9 while managing ServiceNow queues. Execute telecom lifecycle activities such as provisioning, deprovisioning, and phone service modifications.
The role involves supporting enterprise voice platforms and managing the migration from legacy systems to Five9 CCaaS. You will perform incident triage, troubleshoot voice quality issues, and maintain operational documentation in a 24x7 environment.
You will lead QA automation tasks by planning, developing, and maintaining test scripts while ensuring high-quality standards for website releases. You will collaborate with cross-functional teams in an Agile environment to execute test cases, log bugs, and drive follow-up improvements.
Lead a technical pod of DevOps/DevSecOps engineers while maintaining hands-on involvement in architecture, coding, and pipeline development. Manage project delivery, including sprint planning, stakeholder reporting, and ensuring adherence to security and compliance standards.
