Provide inbound technical support via telephone, email, and chat to resolve customer inquiries regarding hardware, software, and account management. Maintain accurate documentation of all interactions in the ticketing system while advocating for the customer and escalating complex issues.
The Account Executive is responsible for building long-term client relationships and driving revenue through prospecting and strategic sales plans. They must collaborate with internal teams to ensure seamless onboarding and maintain accurate records in the CRM.
The Sales Executive is responsible for securing new clients and growing existing accounts within the contact center industry. This includes developing sales pipelines, delivering presentations, and meeting revenue and new logo quotas.
The IT Dispatcher is responsible for efficiently scheduling, assigning, and escalating service tickets across the company. They also serve as the primary point of contact for customer service inquiries and maintain internal partnerships to ensure effective service delivery.
