Provide inbound technical support via telephone, email, and chat to assist customers with hardware, software, and account management issues. Maintain accurate documentation of all interactions and escalate complex issues to second-level support as needed.
Aureon
8 Remote Job Openings at Aureon
Provide inbound technical support via telephone, email, and chat while maintaining accurate documentation in the ticketing system. Assist customers with hardware, software, and account management inquiries while focusing on quality and customer satisfaction.
Provide inbound technical support via telephone, email, and chat to assist customers with hardware, software, and account management issues. Document all interactions in the ticketing system and escalate complex issues to second-level support.
Provide professional telephone, email, and chat support to resolve customer issues and log interactions in a ticketing system. Collaborate with coworkers and management to improve support processes and maintain positive client relationships.
Bilingual (Spanish) Customer Service Representative (Remote - Iowa)
Aureon
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Full Time
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21 days ago
Aureon
Provide professional customer support via telephone, email, and chat while logging all interactions in a ticketing system. Collaborate with coworkers and management to resolve issues and maintain positive client relationships.
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