The Director of Customer Support will lead the global support function, establishing consistent standards and performance metrics across regions. They will partner with cross-functional teams to improve resolution times, scale operations, and integrate AI-driven workflows to enhance customer satisfaction.
You will generate a qualified sales pipeline through outbound prospecting and inbound lead coverage. This role involves managing the first stage of the sales cycle and scheduling high-quality discovery meetings for the sales team.
The Senior QA Engineer will own quality assurance execution for an implementation team, ensuring comprehensive testing throughout the software delivery lifecycle. This role involves hands-on manual and automated testing, technical investigation of defects, and providing mentorship to other QA engineers.
Develop and execute a comprehensive demand generation strategy to drive pipeline and revenue growth across North America. Manage end-to-end campaign execution, lead lifecycle processes, and cross-functional alignment with Sales and RevOps teams.
The Implementation Manager will lead end-to-end onboarding for new clients, including configuring product data feeds and mapping requirements. They will also support existing clients during platform migrations and optimize product feeds across various digital channels to ensure data integrity.
You will own the global strategy and execution of partner marketing programs and customer advocacy initiatives to drive pipeline and revenue. This involves collaborating with cross-functional teams to create joint value propositions, manage co-marketing campaigns, and cultivate customer relationships for testimonials and case studies.
Manage and optimize product feeds across digital channels and marketplaces to improve visibility and conversion. Analyze performance metrics and collaborate with internal teams to drive measurable growth for client accounts.
