Manage arbitration and mediation cases using the proprietary PRISM system while maintaining accurate documentation and billing. Facilitate communication between parties, attorneys, and neutrals to ensure efficient case progression.
The Case Filing Specialist reviews new arbitration and mediation filings for compliance and accurately inputs data into the case management system. They also manage customer accounts, resolve filer inquiries, and maintain documentation standards while ensuring data confidentiality.
Manage arbitration and mediation cases by coordinating with parties, attorneys, and neutrals while maintaining accurate documentation in the PRISM system. Ensure compliance with fee schedules, billing policies, and confidentiality standards throughout the case lifecycle.
This role is split between managing existing customer relationships to drive retention and expansion, and conducting inside sales activities to generate new business. You will perform product demonstrations, manage the sales pipeline, and collaborate with marketing to refine sales messaging and outreach strategies.
