Manage asynchronous email tickets and learner inquiries from intake to resolution while following structured workflows. Identify patterns in recurring issues, escalate technical problems, and maintain high quality assurance standards.
The Technical Mentor will support learners in the Content Creation program by facilitating live sessions, providing technical feedback, and guiding them through project submissions. Additionally, the role involves maintaining a daily presence on the community platform to foster collaboration, celebrate learner progress, and organize community events.
The Data Scientist will build and maintain dashboards, reports, and analytics to provide actionable insights across the organization. They will partner with stakeholders to define metrics and ensure data quality while writing production-level SQL and Python code.
The AI Engineer will own and maintain AI products in production, ensuring stability and reliability through rigorous testing and evaluation. They will design agent architectures and context engineering strategies to create seamless, high-quality learning experiences for users.
The Learning Scientist will guide pedagogical decisions across the AI-driven learning platform and ensure they are grounded in modern learning science. They will also design and evaluate experiments to test core pedagogical assumptions in collaboration with AI engineers and product managers.
The LLMOps Engineer is responsible for building and running evaluation suites to measure the performance and failure modes of AI products. They will also manage the reporting loop for stakeholders and steward core datasets to ensure model reliability.
The Senior AI/ML Engineer will design and build a competency navigation algorithm for an AI learning platform using probabilistic and Bayesian modelling. They will also develop pipelines to process unstructured data using LLMs and build behavioural profiling models as the data asset grows.
Lead the evolution of the Impact function into a world-class evidence and learning capability to validate ALG's impact claims. Build the trust architecture, design rigorous evaluation agendas, and translate data into actionable insights for donors and leadership.
Design and develop learner-centered, scalable educational experiences and curricula in collaboration with subject matter experts. Utilize instructional design frameworks and AI tools to create engaging lessons, assessments, and interactive media.
Lead a team of Learning Experience Designers to create scalable, industry-relevant curricula and high-quality learning programs. Manage design workflows and collaborate with subject matter experts to ensure pedagogical rigour and alignment with strategic goals.
