ACD Direct

The QA Specialist II assists the Contact Center QA Manager by monitoring and auditing agent calls to ensure compliance with company guidelines and client expectations. They also serve as a subject matter expert, handle escalated calls, and provide data-driven feedback to improve operational performance.

The Account Executive manages the end-to-end client experience for a portfolio of non-profit and for-profit clients, serving as a trusted advisor. They are responsible for driving account growth, coordinating onboarding, and collaborating with internal teams to ensure deliverable accuracy and client retention.

Provides administrative and operational support to the Account Executive department, focusing on ticket resolution and client communications. Maintains existing client relationships and acts as a liaison between clients and operations to ensure project completion.