The specialist ensures business continuity by resolving internet, VOIP, and POS connectivity issues, acting as the primary support contact for multi-location businesses. They own every ticket from start to finish, diagnosing problems and strengthening infrastructure by documenting and escalating complex issues to vendors.
Remote Technical Support Jobs (608)
Search = technical support
Senior Technical Support Engineer Tier 3 (Saas Platform)
Oomnitza
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Full Time
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12 Weeks Ago
Oomnitza
Serve as the primary point of contact for complex customer inquiries, issues, and escalations, troubleshooting and resolving problems related to integrations, workflows, and platform performance, often joining live customer calls. Diagnose, troubleshoot, and debug issues end-to-end, leveraging skills in REST API functionality, HTTP codes, authentication types, and database querying via SQL.
PeopleSoft Technical Support Engineer/ Admin
Sunshine Enterprise USA LLC
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Full Time
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12 Weeks Ago
Sunshine Enterprise USA LLC
The role involves providing support for a complex PeopleSoft Human Resource Management System, focusing on system administration, performance monitoring, and troubleshooting across various platforms. Key duties include maintaining components like WebLogic and Tuxedo, applying Tax Updates via PUM, and configuring Integration Broker for system integrations.
The role involves handling incoming customer calls professionally, accurately documenting interactions, and providing precise product information while troubleshooting technical issues. Responsibilities also include promptly processing work orders to resolve customer requests and adhering to established call center guidelines and KPIs.
Technical Support Specialist Voice Quality - German Speaking position
Aircall
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Full Time
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12 Weeks Ago
Aircall
Investigate and resolve complex telephony and network-related issues impacting customer call capabilities, focusing heavily on voice quality, VoIP troubleshooting, and telecom integrations. This involves diagnosing issues like poor audio quality, call failures, and routing problems while collaborating with internal engineering teams and external carrier partners.
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Technician, Field Service Technical Support
Barry-Wehmiller
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Full Time
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12 Weeks Ago
Barry-Wehmiller
This dual role serves as the primary customer service and technical service representative during the second shift, independently resolving customer issues, providing breakdown support, and performing remote programming changes via VPN. Responsibilities also include documenting resolutions, arranging parts shipments, and analyzing customer data for productivity improvements.
The specialist will directly assist customers by phone or email to troubleshoot, research, and diagnose technical issues related to electrical control panels, floats, and alarms that monitor water resources. This role also involves maintaining customer contact records using incident tracking software and collaborating across various internal departments.
The representative will provide inbound telephone, email, and chat support, ensuring all customer questions and issues are addressed professionally and resolved or properly documented in the ticketing system. Responsibilities also include continuous skill improvement, assisting customers with software/hardware inquiries, and managing follow-up on open issues.
The representative will provide inbound telephone, email, and chat support, ensuring all customer questions are answered professionally and issues are resolved and logged in the ticketing system. Responsibilities also include continually striving to improve skills, assisting customers with software/hardware inquiries, and managing open issues through research and detailed escalations.
Technical Support Specialist II (Remote US) - 3rd shift (Monday - Friday 10p-7am EST) 15 APPLICANTS
Digi International
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Full Time
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12 Weeks Ago
Digi International
Provide Level 2 technical support via voice and digital channels, monitoring network health using alerting platforms, performing initial triage, and driving incidents to resolution or escalation. Responsibilities include performing remote diagnostics and troubleshooting for cellular and wireline gateways/routers across OSI layers 1–6, often requiring Linux command-line tooling.
Technical Support Specialist II (Remote US) - 2nd shift 10AM - 7:00 PM Mon-Fri
Digi International
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Full Time
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12 Weeks Ago
Digi International
Provide Level 2 technical support via voice and digital channels in a contact center, monitoring network health using alerting platforms, performing triage, and driving incidents to resolution or escalation. Responsibilities also include performing remote diagnostics and troubleshooting for cellular and wireline gateways/routers across OSI layers 1-6, often requiring Linux command-line tooling and packet capture analysis.
Technical Support Engineer
BetterWorks Systems, Inc.
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Full Time
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12 Weeks Ago
BetterWorks Systems, Inc.
The Technical Support Engineer will handle day-to-day customer issues and serve as a technical escalation point for high-severity product problems, collaborating closely with Engineering, Product, and Customer Success teams. Responsibilities include troubleshooting complex issues involving SSO/SAML, APIs, and integrations, documenting findings, and supporting incident response for production issues.
The role involves analyzing complex customer inquiries, investigating solutions within the Mapbox stack, and providing clear, friendly responses. Additionally, engineers will collaborate with documentation and engineering teams to maintain accurate product information and track issues on public repositories.
Technical Support Specialist
CAMP Systems International, Inc.
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Full Time
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12 Weeks Ago
CAMP Systems International, Inc.
The specialist will serve as the primary point of contact for technical issues via phone, email, and chat, diagnosing and resolving complex integration challenges for clients. They will also guide customers on implementing Avinode Group APIs and contribute to support documentation.
The specialist will troubleshoot, investigate, escalate, and own customer issues from start to finish, typically resolved via email, videos, or support documentation. They will support both high-profile eCommerce retailers and new eCommerce businesses in utilizing the technology effectively.
Technical Support & Trainer – Geospatial – Southern California
Cansel
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Full Time
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13 Weeks Ago
Cansel
This customer-facing role involves providing advanced technical support for geospatial and surveying solutions across Southern California via various communication channels. The position is also responsible for conducting customer training sessions and developing instructional materials to ensure successful adoption of CSDS solutions.
Support Engineers are responsible for resolving technical issues and answering customer questions in a timely manner, focusing primarily on customer satisfaction. Duties include triaging and solving support cases, answering community questions, and documenting best practices.
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IT - Clemson University - PeopleSoft Technical Support Engineer - Consultant
Sunshine Enterprise USA LLC
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Full Time
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13 Weeks Ago
Sunshine Enterprise USA LLC
The role involves providing support for a complex PeopleSoft Human Resource Management System, including system administration, performance monitoring, and troubleshooting across various platforms. Key duties include maintaining PeopleSoft components like WebLogic and Tuxedo, applying Tax Updates via PUM, and configuring Integration Broker.
The representative will proactively support the Turnitin product line primarily via email, sometimes phone and live chat, focusing on problem resolution, system access, and optimal system performance. They must also coordinate closely with Engineering and Product Management regarding product issues and releases.
The Senior Technical Support Engineer will be responsible for remotely engaging with customers to rapidly analyze, reproduce, and resolve technical problems across the Semgrep product line, including SAST, Supply Chain, and Secrets solutions. This involves owning customer questions from creation to resolution, managing support tickets, and acting as the voice of the customer to prioritize feature requests with product and engineering teams.
The Technical Support Analyst will provide responsive technical support globally in a 24/7 environment, focusing on resolving customer issues with RapidResponse through investigation, research, and timely communication. Responsibilities also include acting as Triage for new cases, determining root causes, performing daily application administration, and participating in on-call rotations.
The specialist will investigate and troubleshoot complex technical issues across the Synthesia platform, applying fixes or validated workarounds, and escalating clearly to Engineering when necessary. They will own cases end-to-end, including reproducing problems, analyzing logs, and confirming resolution with the customer.
The specialist will serve as the primary point for Incident and Problem Management, responding to and resolving complex issues within defined service levels for Mitel's global portfolio. Key duties include engaging partners professionally, documenting tickets accurately, and contributing to the Knowledge Base.
Technical Support Engineer (Remote – Philippines)
Talent First
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Full Time
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13 Weeks Ago
Talent First
The role involves providing expert technical support, including the installation, configuration, and fine-tuning of Cynet products for global customers remotely. Responsibilities also include creating support documentation, delivering training, and providing Tier 2 investigations to resolve issues while meeting SLAs.
Customer Technical Support Specialist
Hopesglobalgetaways
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Full Time
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13 Weeks Ago
Hopesglobalgetaways
The Customer Technical Support Specialist provides prompt, solution-oriented assistance to clients by addressing inquiries, troubleshooting issues, supporting travel requests, and ensuring booking accuracy. Primary duties involve technical guidance, problem resolution, and maintaining precise administrative records.
Application Support Specialist, Technical Support
RELEX Solutions
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Full Time
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13 Weeks Ago
RELEX Solutions
The specialist will provide 2nd line software support for global customers facing complex issues in production environments, handling requests like data verification, scheduled run problems, integration troubleshooting, and performance issues. Responsibilities also include maintaining the SaaS service, setting up/upgrading environments, and creating knowledge base articles for the 1st level of support.
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The Technical Product Support Engineer will provide expert-level hardware support for installed Onto Innovation tools through escalation processes, either remotely or at customer sites. They are responsible for developing and communicating action plans and results to internal and external customers while driving improvements in support structure via documentation and feedback to design engineers.
The specialist will serve as the primary contact for customer technical inquiries, providing solutions across Tier 1 and Tier 2 support levels. Key duties include responding to issues via multiple channels, diagnosing technical problems, and accurately documenting all resolutions.
The specialist will serve as the primary contact for customer technical inquiries, providing solutions across Tier 1 and Tier 2 support levels. Key duties include responding to issues via multiple channels, diagnosing technical problems, and accurately documenting all resolutions.
The role involves serving as the highest technical escalation point, owning and resolving complex technical issues across distributed SaaS environments at a Tier 3/4 level. Additionally, the individual will help design and optimize the support platform, workflows, and documentation standards while tracking key performance indicators.
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