Senior Technical Support Engineer - Remote IO Controls
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AI Summary
Provide remote technical support for the selection, validation, troubleshooting, and integration of Festo electric automation systems. Collaborate across teams to maintain documentation and drive continuous improvement in support operations.
Your job:
- Provide remote technical support to select, validate, troubleshoot, commission, and integrate Festo electric automation systems
- Ensure delivery, quality, and customer satisfaction KPIs are consistently achieved
- Actively participate in technical trainings and maintain strong documentation practices to ensure up-to-date knowledge for yourself, the team, and customers
- Collaborate and maintain effective relationships across teams to share knowledge and experience
- Support continuous improvement initiatives aimed at enhancing the efficiency and effectiveness of support operations
Your qualification:
- B.E/M.E/M.Tech in Mechatronics or Electrical Engineering with 5+ years of industrial automation experience
- Festo product knowledge is a plus
- Strong PLC programming/troubleshooting skills across Mitsubishi, Omron, Siemens, and Rockwell with experience in Profinet, EtherCAT, and Ethernet/IP protocols
- Excellent English communication skills for multicultural environments, and a proactive, self-learning, can-do mindset
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