Workforce Planning Analyst - SRP

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 You are a thought-based person who thrives on developing new solutions to solve tough challenges. Here, your analytical and innovative skills will help us with our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission. Are you ready to analyze data and deliver bold, business-savvy ideas to impact the lives of millions?

As a key member of the Workforce Planning & Management Team, you will be directly responsible for forecasting and staff planning for a select group of back-office WorkTypes. You will be responsible for building and maintaining forecasts and staffing plans to provide our operational business partners with the information they need to achieve service levels, financial goals, and be proactive in assessing staff training and movement to achieve goals.  

Location: Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Purpose of Job:

To effectively and promptly:

• Build and maintain forecasts and staffing plans to provide Operations/Business partners with the information they need to proactively hire, train, and shift staff in order to achieve service levels and financial targets
• Communicating staffing plans, risks, and recommendations to VPs and Directors, and collaboration with these leaders to continually adjust based on changing business needs
• Analyze inventory and performance against targets, identify causation/drivers to any unplanned results, collaborate with Workforce and Operations partners as needed, and determine corresponding work 

Primary Responsibilities:

• Create and maintain staffing models for Operations/Business areas, which requires a complete knowledge of Ops’ business objectives, inventory, and performance metrics 
• Routinely present to and collaborate with Operations/Business partners, including VPs and Directors on staffing models, data analysis, and recommendations to improve service while reducing cost 
• Collaborate with Workforce, Operations, and other business partners to ensure we have accurate data in our models, e.g. data feeds, root cause of data anomalies, changes to business models, special project details, etc
• Collaborate with the Long Range (financial) Planning team on the budgetary process, including vendor forecasting and planning to ensure short-range and long-range plans are in alignment
• Collaborate with Learning & Development on training classes and planned hiring
• Develop effective/strategic business solutions through research and analysis of data and business processes to solve staffing or inventory crises/challenges, including developing innovative approaches to solve problems
• Analyze, review, forecast, and trend complex data – creating “what if” models, identifying viable options to enable data-driven decisions that establish Business’ operating model and organizational structure 
• Work independently and have solid business ownership, while serving as a resource to others

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in business/finance analysis or workforce forecasting and planning
• 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions
• 2+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution 
• 1+ years of experience with either back-office or call center transaction and production tracking applications
• Intermediate level proficiency in MS Word and MS PowerPoint 

Preferred Qualifications:

• Experience communicating with, and presenting to, VPs and Directors to provide performance status and recommendations as well as collaborate for solutions 
• Experience in capacity modeling, six sigma/process improvement, or project management
• Experience leading medium-sized projects 
• Experience maintaining an automated work routing application in a back-office environment, i.e. enterprise work router 
• Experience working with scheduling applications, e.g. IEX 
• Experience in Tableau with skills in creating adhoc reports 
• Experience in the healthcare industry with products and services 
• Excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions and opportunities 
• Adaptable and proven ability to quickly move with change while maintaining a positive attitude 
• Ability to work a flexible schedule as needed for infrequent occasions, including early hours, weekends, and holidays

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN