VP, Strategic Engagement Group

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Our VP, Strategic Engagement Group / Segment Lead is a senior client-facing leader responsible for the operational excellence, account health, and growth execution within a defined vertical or geographic segment of Kelly's strategic account portfolio. This role serves as the primary client relationship owner and delivery leader for a subset of Kelly's largest, most complex accounts translating the enterprise growth strategy set by the Vice President, Client Growth & Solutions into tangible results.

Operating within a portfolio that typically represents $150M–$250M+ in Kelly revenue, the Segment Lead drives P&L performance, ensures service delivery excellence, and deepens client partnerships across multi-point workforce solutions. This is a high-accountability role at the intersection of client strategy, people leadership, and operational rigor and a key feeder role into VP-level portfolio leadership.

Responsibilities:

Client Relationship & Account Ownership

·       Serve as the primary executive relationship owner for a defined segment of strategic accounts, functioning as a trusted advisor to client stakeholders at the director and VP level

·       Lead day-to-day and strategic client engagement ensuring service commitments are met, escalations are resolved swiftly, and client confidence remains high

·       Develop and maintain deep understanding of each client's business, workforce strategy, and competitive environment to deliver proactive, value-driven counsel

·       Conduct regular Client Partnership Reviews (CPRs), establishing success metrics and demonstrating Kelly’s impact on client outcomes

·       Champion client satisfaction and proactively surface risks or opportunities to the VP, Client Growth & Solutions

Growth Execution & Portfolio Expansion

·       Execute the account growth strategy within the segment, identifying and pursuing expansion opportunities by geography, solution line, and service category

·       Lead the local sales cycle for expansion within existing accounts from opportunity identification through proposal, negotiation, and close — in alignment with VP-led portfolio strategy

·       Develop compelling workforce solution narratives and business cases that connect client challenges to Kelly-delivered outcomes

·       Contribute to renewal strategy development, coordinating with the VP and solutions teams to build retention and upsell plans well in advance of contract milestones

·       Track portfolio financial performance and report on growth gaps, profitability levers, and forward pipeline to the VP, Client Growth & Solutions

Delivery Excellence & Operational Rigor

·       Own the end-to-end service delivery model for the segment ensuring operational processes, SLAs, and client commitments are consistently met or exceeded

·       Partner with recruiting, onboarding, technology, and shared services teams to align delivery capabilities with

·       Monitor program performance data and KPIs, leveraging insights to drive continuous improvement and demonstrate value to clients

·       Lead escalation resolution across delivery functions, maintaining transparency with clients and internal stakeholders throughout

·       Ensure adherence to Kelly's operating and service level agreements, governance frameworks, and compliance standards across all accounts in the segment

People Leadership & Team Development

·       Lead and inspire a team of Account Managers and/or Delivery Leads within the segment, setting clear performance expectations and driving a high-performance culture

·       Provide consistent coaching and development support, building individual capability and bench strength within the team

·       Identify and develop emerging talent, supporting succession planning in partnership with the VP, Client Growth & Solutions

·       Foster a collaborative, client-focused team culture creating an environment where accountability and innovation coexist

Cross-Functional Collaboration & Thought Leadership

·       Partner closely with the VP, Client Growth & Solutions to align segment strategy with enterprise portfolio priorities and the One Kelly vision

·       Collaborate with solutions architects, operations, and shared services partners to bring integrated workforce solutions to clients

·       Contribute market intelligence, competitive insight, and client feedback to inform broader portfolio strategy and service innovation

·       Stay current on workforce trends, economic developments, and industry-specific talent dynamics relevant to the segment's client base

Knowledge, Skills, and Experiences:

·       Minimum of 12+ years of progressive experience in account management, client success, or workforce solutions, including at least 3 years in a senior client-facing leadership role

·       Demonstrated success managing and growing large, complex accounts including P&L ownership and multi-solution delivery — in a staffing, RPO, MSP, or workforce solutions environment

·       Proven ability to build and sustain trusted relationships with director and VP-level client stakeholders, with a track record of retention and expansion

·       Experience leading account teams, including those operating remotely or across multiple geographies, with strong coaching and performance management skills

·       Strong understanding of the workforce solutions landscape staffing, RPO, MSP, direct sourcing, and vendor management with ability to position integrated offerings

·       Financial acumen with experience managing to P&L targets (minimum $200 million), interpreting financial performance data, and translating insights into client and operational action

·       Excellent communication skills across written, verbal, and executive presentation formats; comfort engaging with senior internal and external stakeholders

·       Analytical mindset with the ability to work with complex program data, identify trends, and develop actionable recommendations

·       Collaborative and adaptable leader with strong cross-functional partnership skills; effective operating in a matrixed organization

Location: Remote; with regular on-site engagement with clients and internal teams

Travel: 30–50%, commensurate with client portfolio size and geographic scope

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.  

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Explore our range of benefits at: Kelly Services | People Regular Staff 

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.