Virtual Administrative Assistant | Simpro & Xero | Electrical Administration

Are you an experienced Virtual Administrative Assistant with Simpro experience? Do you enjoy scheduling, customer service, and keeping business operations organised?

We're looking for a proactive and detail-oriented Virtual Administrative Assistant to support a growing Australian electrical contracting business. This role is ideal for someone with experience in Simpro, Xero, scheduling, and administration within the trades, construction, or field service industries.

As the owner's right-hand support, you'll manage daily administrative operations, coordinate schedules, communicate with customers, and ensure the business runs efficiently.

Key Responsibilities

• Manage daily job scheduling using Simpro

• Coordinate technician schedules and appointments

• Maintain Outlook calendars and prevent scheduling conflicts

• Prepare daily and weekly work schedules

• Monitor and manage a shared inbox

• Respond to customer enquiries professionally

• Draft and send emails to customers and suppliers

• Update customer records and job information in Simpro

• Organise digital files and business documentation

• Assist with basic Xero administration

• Follow up outstanding invoices and required paperwork

• Coordinate documentation between the owner, apprentice, bookkeeper, and accountant

• Track outstanding administrative tasks and follow-ups

• Recommend improvements to business systems and processes

• Provide ongoing administrative support as the business grows

Skills & Experience

• Previous experience as a Virtual Assistant, Administrative Assistant, or Administration Officer

• Simpro experience (Highly Preferred)

• Experience using Xero

• Strong scheduling or dispatch coordination experience

• Excellent written and verbal English communication

• Outstanding organisational and multitasking skills

• Strong attention to detail

• Customer service experience

• Proficient with Microsoft Outlook and Microsoft Office

• Ability to work independently and manage priorities

• Fast learner with excellent problem-solving skills

Highly Regarded Experience

Candidates with experience in the following industries are encouraged to apply:

• Electrical

• Construction

• Plumbing

• HVAC

• Trades

• Maintenance

• Field Service

Experience with service scheduling, dispatch coordination, and Simpro CRM will be highly regarded.

Why Join Us?

• Long-term opportunity with a growing Australian business

• Work directly with the business owner and make a real impact

• Flexible remote work arrangement

• Supportive and collaborative environment

• Opportunity to grow as the business expands