UX Conversational Designer Principal - Remote

Position Purpose: At The Home Depot, we get UX; it is baked into our DNA. Now we are expanding our team to combine the user-centered design principles of UX with the expertise of a conversational designer. You will lead the design practice across our IVR and chatbot experiences. You will contribute to design work while mentoring and guiding other strategists, designers, and researchers to help craft end-to-end experiences and drive strategic direction. To do this, you draw on your significant conversational AI experience while leveraging your design thinking mindset, creating experiences that join up for the customer along their journey. You empower and activate the right ideas and people towards solving a problem. You recognize the value of well-crafted design along with the value of imagination and play in building great products within a business environment. With passion for customer and user experience excellence, you can craft end-to-end experiences to enact cutting-edge retail strategies; balancing user needs with business strategy and ultimately creating delight for your customers and innovative advantage for the company. You have solid awareness of research and design best practices and know that research is the foundation towards good design. You appreciate feedback and support from fellow researchers, designers, engineers, analysts, or product managers in our cross functional environment. You enjoy collaborative effort, taking feedback and input to your UX activities as a means of improving the end result. You are as comfortable influencing business leadership as you are your product leadership and individual contributors. You are the customer and user advocate. You drive innovation by championing actionable user insights, deeply understanding our customers, enhancing product usability, and providing our team avenues to delight our customers. You communicate effectively and share a point of view that guides quality decisions. Key Responsibilities and Tasks Responsible for the conversational design practices of The Home Depot's conversational AI platforms (IVR and Chatbot to start while expanding to connect the dots and lead across other AI experiences as well). Operates autonomously in their role. Proactively identifies insights and opportunities and drives consistency and standards. Key Responsibilities: 20% - Coaching and Mentoring - Leads interview exercises, determine cultural and team fits of candidates and aligns needs of the organization. Coaches domain resources (junior resources in UX activities and mentors UX resources for career development). Helps UX Leadership align resources to products based on skillset and cultural fit. 40% - Delivery and Execution - Models & ensures consistency of deliverables. Delivers UX strategy artifacts (e.g., experience maps, service blueprints, etc.). Drives delivery in product area. Leads synthesis and facilitation activities. 40% - Leads Planning and Strategy Activities to Align Design Patterns and Testing Methods - Clearly communicates insights and opportunities and drives value of UX across experiences. Displays situational adaptability, is able to step in and drive change in products to better align with user needs or organizational goals. Has courage and organizational savvy to drive this change. Drives UX practice across experience, domain, or group of products. Drives vision and purpose; Combines user research outputs with OGSMs or OKRs of partners to clearly articulate the vision of their experiences and drive alignment with partners in solutions across products and experiences. Partners with Product, Development, other UX resources and business stakeholders across products to align multiple experiences in a domain. Direct Manager/Direct Reports: This position typically reports to User Experience Sr. Principal, User Experience Sr. Manager, or User Experience Director. This role has 0 direct reports. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be 18 years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: 5+ years of experience working with agile software development teams Strong interpersonal savvy Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 6 Preferred Years of Work Experience: 10 Minimum Leadership Experience: None Preferred Leadership Experience: 1 Certifications: None Competencies: Decision Quality Collaborates Drives Engagement Ensures Accountability Plans and Aligns Develops Talent Manages Conflict The application window is anticipated to be closed on July 23, 2024 See more benefits: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $140,000.00 - $240,000.00