Territory Manager

Job Summary:

NRG operates within a diverse retail portfolio across multiple markets. The Territory Manager supports NRG’s retail business by managing partner relationships at the store, district, and regional levels. This role builds strong internal and external partnerships, supports business development for existing and prospective accounts, and represents NRG with professionalism, integrity, and sound judgment in the field.

Essential Duties/Responsibilities:

• Serve as the primary point of contact for local account management matters and partner relationship support.
• Build and maintain positive relationships with in-store retail managers, district leaders, regional contacts, internal Sales teams, Quality Assurance, and cross-functional partners.
• Respond to partner questions, concerns, requests, and complaints with urgency, professionalism, and discretion.
• Resolve issues at the local level when appropriate and use sound judgment to determine when escalation is needed.
• Collaborate with Sales and Quality Assurance teams to address partner concerns and support timely resolution for retail partner management.
• Develop and conduct regular business reviews with store-level partners based on territory size, business needs, and agreed-upon cadence.
• Communicate progress on weekly, monthly, quarterly, and annual initiatives to internal and external stakeholders.
• Identify and recommend opportunities to strengthen partner relationships and improve business outcomes.
• Partner with Sales teams to evaluate opportunities for expanding NRG’s staffing footprint within approved retail partner store counts.
• Identify opportunities within existing partner locations to increase sales capacity, including staffing placement, staffed hours or days, and participation in store events.
• Maintain accurate, timely, and complete records within field management CRM tools, including Badger Mapping and Salesforce.
• Independently manage assigned territory, priorities, follow-ups, and administrative responsibilities with limited direction.
• Execute assigned projects and cross-functional tasks while maintaining accountability, confidentiality, and professional integrity.

Minimum Requirements:

• High school diploma or equivalent
• Bachelor’s degree or 2–3 years of comparable, relevant experience
• Ability to work independently in a field-based role with limited day-to-day supervision
• Demonstrated reliability, personal accountability, and professional integrity

Preferred Qualifications:

• 2–3 years of field account management experience
• Experience managing a large geographic territory, including overnight travel and air travel as needed
• Experience supporting field or sales account management for large-format retail partners
• Familiarity with Salesforce or similar CRM platforms

Knowledge, Skills and Abilities:

• Relationship management: Ability to build productive relationships, provide strong customer and client service, and support collaborative problem resolution.
• Ownership and judgment: Demonstrates initiative, follow-through, personal integrity, sound judgment, and the ability to represent NRG professionally in the field.
• Independent execution: Ability to prioritize competing responsibilities, manage multiple assignments, make timely decisions, and work with limited supervision.
• Problem solving and adaptability: Resourceful in identifying practical solutions when time, information, or resources are limited, and adaptable to changing retail and business priorities.
• Process awareness: Understanding of direct marketing process flow, including the ability to identify gaps and recommend solutions.
• Communication: Strong written and verbal business communication skills, including the ability to explain complex topics clearly and concisely to non-technical audiences.
• Technology: Proficiency with standard office technology, including Microsoft Office tools.

Physical Requirements of the Role:

• Ability to travel 70–90% of the time, including substantial driving and regular air travel as business needs require
• Standard work hours are Monday–Friday, 8:30 a.m.–5:00 p.m.; flexibility is required based on client availability, travel, and business needs.

Working Conditions:

• Home office: approximately 20%
• Field-based work and travel: approximately 80%, including driving, flying, walking, and year-round store visits
• Air travel may be required to support office visits, field initiatives, or business needs outside the assigned territory.