Técnico/a de Servicio de Campo – Girona

Técnico/a de Servicio de Campo – Girona 

Espera más. Conecte más. Se más en Diebold Nixdorf. Nuestros equipos automatizan, digitalizan y transforman la forma en que más de 75 millones de personas de todo el mundo realizan operaciones bancarias y compras en este mundo hiperconectado y centrado en el consumidor. Únete a nosotros para conectar a las personas con el comercio en este papel vital y gratificante.

Como Técnico/a de Servicio de Campo, formarás parte de un equipo que da soporte a soluciones tecnológicas esenciales para clientes de los sectores de la banca y comercio. Tu labor será clave para garantizar el correcto funcionamiento de cajeros automáticos y equipos de autoservicio mediante tareas de diagnóstico, mantenimiento preventivo y reparación.

Trabajarás directamente en las instalaciones de los clientes, combinando conocimientos de hardware, software y redes en un entorno dinámico y orientado al servicio. Además, contarás con respaldo para la coordinación de las intervenciones, un equipo de soporte técnico especializado para incidencias complejas y un Responsable de Zona que apoyará tu desarrollo profesional y coordinación operativa.

Ubicación: Girona, España

Responsabilidades

• Diagnosticar y reparar incidencias en cajeros automáticos y equipos de autoservicio

• Realizar mantenimientos preventivos para garantizar la disponibilidad y el correcto funcionamiento de los equipos

• Sustituir, instalar y configurar componentes hardware según los procedimientos establecidos

• Actualizar software, sistemas operativos, aplicaciones y firmware cuando sea necesario

• Realizar pruebas funcionales tras cada intervención para validar el correcto funcionamiento de los equipos

• Gestionar y documentar las órdenes de trabajo mediante las herramientas corporativas

• Administrar el stock de repuestos, materiales y herramientas asignadas

• Desarrollar relaciones de confianza con los clientes, ofreciendo un servicio profesional y orientado a soluciones

Requisitos esenciales

• Formación Profesional de Grado Medio o Superior en Electrónica, Electricidad, Informática, Telecomunicaciones o similar
• Permiso de conducir B en vigor
• Conocimientos básicos de hardware, redes y sistemas operativos
• Disponibilidad para desplazamientos y flexibilidad horaria ocasional

Se valorará positivamente

• Experiencia como técnico/a de campo o en mantenimiento de equipos tecnológicos
• Experiencia con cajeros automáticos o soluciones de autoservicio
• Conocimientos del sector bancario o retail

English version

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams are automating, digitising and transforming the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us and connect people to commerce in this important and rewarding role.

Position overview

As a Field Service Technician, you will be part of a team supporting essential technology solutions for customers across the banking and retail sectors. You will play a key role in ensuring the availability and performance of ATMs and self-service devices through diagnostics, preventive maintenance, and repair activities.

Working directly at customer sites, you will combine your knowledge of hardware, software, and networking in a dynamic, service-oriented environment. In addition, you will be supported by a service coordination team responsible for scheduling and managing service interventions, a specialized Technical Support team for complex issues, and a Territory Manager who will support your professional development and operational coordination.

Location: Girona, Spain

Your Responsibilities 

• Diagnosing and resolving issues on ATMs and self-service devices
• Performing preventive maintenance to ensure equipment availability and optimal performance
• Installing, replacing, and configuring hardware components in line with established procedures
• Updating software, operating systems, applications, and firmware as required
• Conducting functional tests following each intervention to verify proper equipment operation
• Managing and documenting service activities using company tools and systems
• Maintaining inventory of assigned spare parts, materials, and tools
• Building trusted customer relationships by delivering professional and solution-oriented service

Qualifications

Essential 

• Intermediate or Advanced Vocational Qualification in Electronics, Electrical Engineering, Information Technology, Telecommunications, or a related discipline
• Valid Category B driving licence
• Basic understanding of hardware, networking, and operating systems
• Willingness to travel within the assigned area and flexibility to support occasional changes in working hours

Desired 

• Previous experience in field service or technical equipment maintenance
• Experience supporting ATMs, self-service devices, or similar technology solutions
• Knowledge of the banking, retail, or payments industry

#LI-SS4 #LI-Remote

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations