Technology Solutions Architect - Remote

Technology Solutions Architect

Key Responsibilities & Accountabilities

1. AI-Driven Innovation & Strategy

• Disruption & Co-Creation: Partner and co-create with industry disruptors to identify and pilot AI, Machine Learning, and Cognitive Computing applications that offer transformative workplace experiences
• Operational Optimization: Wield advanced statistical and analytical skills to develop predictive models, anticipating food service operational trends (e.g., demand forecasting, waste) and optimizing resource allocation (e.g., predictive labor analysis/0-based manning)
• Innovation Roadmap: Develop, strategize, and plan new interventions by identifying key areas for innovative transformation within the food service journey (prior to, during, and after visiting sites)
• -Senior Influence: Communicate and present new ideas and data-driven approaches to high level stakeholders, translating complex data into pragmatic, actionable recommendations

2. Food Service Technology & Execution

• Supply Chain & ESG: Develop tools that connect Food Loss and Waste (FLW) to menu development (including allergen management) and procurement, better informing and efficiently managing the food service supply chain
• Technical Prototyping: Lead the rapid development and initial deployment of AI solutions for specific food service assignments, ensuring responsible practices align with market trends and stakeholder expectations
• Efficiency Modeling: Craft intricate business efficiency models and leverage advanced data analysis to enhance and improve food systems, contributing to long-term competitiveness
• User Experience: Ideate, prototype, and develop tools that drive user experience, predicting sentiment and using technology to enable best-in-class programs

Ideal Candidate Experience & Technical Skills

The ideal candidate has a combination of technology and business acumen. They should possess 8–12 years of corporate experience, combining both technology and business, marketing, or finance-related fields, with 3–5 years of experience in a management position. They are a self-starter motivated by navigating some amount of uncertainty. They are able to test, learn, and build their way into a strategic roadmap and are able to be both hands-on and strategic.

Technical Expertise

• A solid foundation in statistics and data analysis is essential, as is a strong understanding of tools ranging across RPA, AI, machine learning, and cognitive computing. The Solutions Architect must possess expertise leveraging Machine Learning (ML) algorithms and techniques, including the ability to build a solid data foundation that can be leveraged through predictive models, recommendation systems, and sentiment analysis tools
• Experience with data preprocessing, feature engineering, and advanced data visualization
• Proficiency in Google Cloud Platform (GCP) and Google Workspace is required, including hands-on experience with Vertex AI, Big Query, and Dataflow for machine learning model development and deployment, as well as collaboration and reporting

Core Competencies

• The Solutions Architect will exhibit radical curiosity and a strong desire to make the world a better place. They must possess adaptive thinking and a strong, critical mindset, along with demonstrated business acumen, excellent presentation skills, and highly proficient project planning and oversight abilities
• Ability to lead innovation by challenging existing processes and assumptions
• Experience in project planning and budgeting for technology initiatives
• Demonstrated experience driving efficiencies and/or growth through innovation in large enterprise is an expectation of this role

Physical Demands & Work Environment

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time as needed 

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is - . Final compensation will be determined based on experience and skills and may vary from the above range. 

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department. 

As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.