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The Technical Service Engineer will perform installation, commissioning, and preventive maintenance of packaging equipment at customer sites. They are also responsible for troubleshooting mechanical and electrical issues, providing technical support, and training customer staff.
Job Description:
Installation & Commissioning: Travel to customer sites to perform the mechanical and electrical installation, setup, and commissioning of packaging equipment (e.g., filling machines and down-stream equipment). Conduct FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) with customers to ensure machines meet specifications. Optimize machine parameters to ensure production efficiency and product quality.
Troubleshooting & Breakdown maintenance: Diagnose and resolve mechanical, electrical, and pneumatic issues on packaging lines. Perform urgent repairs to minimize customer downtime. Analyze root causes of machine failures and provide long-term solutions.
Preventive Maintenance: Conduct scheduled preventive maintenance visits to inspect equipment, replace worn parts, and ensure optimal machine performance and longevity.
Customer Training: Provide comprehensive on-site training to customers’ operators and maintenance team on machine operation, safety protocols, and routine maintenance.
Technical Support: Offer remote technical support via phone, email, or video call to assist customers with immediate operational issues.
Documentation: Complete detailed service reports, documenting issues found, action taken and log customer feedback after each service visit. Assist in identifying opportunities for spare parts sales or equipment upgrades.
Qualifications & Requirements:
Education: Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field.
Experience: Minimum of 3 years of experience in a field service or maintenance role, specifically within the packaging machinery, automation.
Experience with aseptic packaging equipment and specialize in down-stream equipment is highly preferred.
Technical Skills: Strong knowledge of mechanical systems (motors, gears, conveyors, pneumatics). Proficiency in reading electrical schematics and mechanical drawings.
Experience with PLCs (e.g., GE, Allen-Bradley, Rockwell) and HMI troubleshooting is highly desirable.
Soft Skills: Excellent problem-solving abilities, strong communication skills, and a customer-first attitude.
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