Technical Account Manager

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Main duties and responsibilities

• Lead technical integration projects for Global Blue TFS solutions across the Americas

• Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services

• Manage integrations with POS systems, terminals and external partners

• Support the Commercial Organization with technical and process

• Gather and maintain business and technical requirements (BRS, basic designs)
• Coordinate with Global and Central product and technology teams.
• Plan, coordinate, and execute thorough User Acceptance Testing (UAT), rollout, and go-live activities • with internal and external 
stakeholders.
• IT Management of assigned Merchants/Vendors portfolio
• Act as the main technical contact for external partners and internal stakeholders
• Support incident coordination, production releases, and BAU activities
• Ensure smooth handover to Field Service and Support teams
• Participate, as per business demand in Field Services activities, as part of IT merchant/Vendor management

Main KPI’s

• Integration coverage

• % of projects completed in time

• % of projects delivered on budget

• Stick to Partner Integration Project Management Process

• Business targets, as part of the predefined drivers

Background & Education

o University graduate o IT educational background o 5+ years of experience in managing IT multinational projects with external stakeholders

o Experience in working with virtual and distributed teams

o Native Spanish o English language - fluent is a must.

o Portuguese nice to have.

Specific skills and knowledge

• Experience managing multi-country or multinational projects with external partners

• Strong understanding of system integrations, APIs, retail technology, POS or payment solutions

• Experience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred.

• Ability to understand and review technical designs and integration flows. Basic programming knowledge (e.g. Java, C#, or similar) sufficient to review specifications or code

• Solid knowledge of project management methodologies and tools

• Project Management Certification (PMI, IPMA) is a plus;

• Strong analytical, organizational, and problem-solving skills

• Proactive, independent, and self-motivated personality

• Ability to work independently and as part of a team and present ideas clearly and concisely;

• Client-oriented mindset with excellent communication skills

• Ability to work hands-on and dive into technical details when required

• Delivering complex projects involving cross functional and geographically dispersed teams

• Available to travel, (occasional) to attend meetings, training, presentations, etc. • Familiarity with ticketing systems and incident management processes is a plus.

• Strong Excel skills; automation or scripting experience is a plus

• Experience with Tax Free Shopping, VAT refund systems, or retail technology is a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.