The Technical Account Manager will manage and grow existing client relationships by identifying upselling opportunities and conducting regular technology business reviews. They are responsible for developing account strategies, ensuring client satisfaction, and acting as the primary point of contact for all account-related inquiries.
Benefits:
401(k)
401(k) matching
Bonus based on performance
Employee discounts
Free food & snacks
Training & development
Job Summary TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer-centric approach, TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals.
Join our team as an experienced and motivated Account Manager. In this role, you will work with a dynamic team, utilizing cutting-edge technology to deliver exceptional value. Manage and grow existing client relationships, drive revenue growth, and ensure client satisfaction through upselling and cross-selling opportunities.
Responsibilities:
Relationship Management: Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR). Act as the primary point of contact for all account-related inquiries, concerns, and escalations.
Client Retention: Proactively engage with clients to understand their evolving needs and challenges. Provide exceptional customer service and support, addressing any issues or concerns promptly and effectively. Implement strategies to foster long-term client loyalty and minimize churn.
Account Growth: Identify upselling and cross-selling opportunities within existing accounts by understanding our client's business and strategy. Identify how technology can advance our client's business goals. Establish a technology roadmap for all key strategic accounts. Be an active participant in our client's IT budgeting process.
Account Planning and Forecasting: Develop account plans and strategies to maximize business opportunities and achieve sales targets. Conduct regular account reviews, monitor account performance, and provide accurate sales forecasting and reporting.
Collaboration and Coordination: Communicate the overall status of projects to clients and internal stakeholders regularly. Help ensure we complete these projects on time, within budget, and exceed client satisfaction.
Industry Knowledge and Market Insights: Stay abreast of industry trends, cybersecurity threats, and best practices. Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption, further positioning TeamLogic IT as a trusted advisor and industry expert.
5 - 10% travel may be required for on-site client visits.
Experience / Skills Required
B.A./B.S. degree in a relevant discipline; or equivalent work experience
Customer service-focused mindset.
Proven experience in account management or client relationship management roles.
Strong communication and interpersonal skills, with the ability to build rapport and establish credibility with clients.
Excellent problem-solving and negotiation abilities, with a proactive and customer-centric approach.
Demonstrated ability to drive revenue growth and achieve sales targets.
Exceptional organizational and time management skills, with the ability to manage multiple client accounts simultaneously.
Proficiency in CRM software and Microsoft Office suite.
Experience/Skills Desired:
Technical aptitude with experience in the IT industry.
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