Technical Account Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

We're a high-growth staffing agency, and we're hiring an Account Manager to own and grow a portfolio of client relationships while driving successful hiring outcomes across technical searches — engineering, AI, and specialized technical roles.

In this role, you will act as:

- A strategic hiring partner to founders and technical hiring leaders (CTOs, VPs of Engineering, technical founders)

- A commercial owner focused on account growth and retention

- A trusted point of contact ensuring successful technical placements and client satisfaction

This role is ideal for someone who combines strong relationship-building skills, commercial instincts, and operational thinking within a technical staffing or technical recruiting environment.

KEY RESPONSIBILITIES

Placements & Hiring Success

You will oversee hiring activity across your accounts to ensure strong delivery and successful placements.

- Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations

- Aligning hiring priorities with budgets and business goals

- Ensuring hiring processes move quickly and efficiently

- Monitoring active technical searches and placement progress

- Managing client communication throughout the hiring lifecycle

- Supporting offer, closing, and onboarding coordination

- Acting as the escalation point for complex client situations

Client Retention & Growth

You will own the overall health, retention, and expansion of your client portfolio.

- Driving account growth through upsells and additional technical hiring opportunities

- Maintaining strong client relationships and long-term retention

- Identifying risks early and proactively managing client satisfaction

- Expanding partnerships across multiple engineering/technical teams within client accounts

- Supporting renewals and ongoing partnership conversations

- Forecasting technical hiring demand and upcoming headcount needs

Strategic Client Partnership

You will serve as a trusted advisor to clients throughout the partnership.

- Building long-term relationships with founders and technical hiring leaders

- Advising clients on technical hiring strategy and market/talent insights

- Conducting strategic check-ins and business reviews

- Helping clients improve hiring processes and technical role definition

- Positioning the company as a long-term technical hiring partner rather than a transactional vendor

SKILLS & EXPERIENCE

- 5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent

- Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business

- Experience managing multiple technical client accounts simultaneously

- Strong placement and client retention track record across technical roles

- Commercial mindset with the ability to grow accounts through upsells and expansion

- Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers

- Strong communication and relationship management skills

- Ability to manage fast-paced hiring processes across multiple clients

- Highly organized with strong operational thinking

WHAT SUCCESS LOOKS LIKE

- Strong client retention and satisfaction

- Consistent successful technical placements across accounts

- Growth through upsells and expanded partnerships

- Clients view us as a trusted strategic technical hiring partner

- Hiring processes run smoothly and efficiently

- Risks and delivery issues are identified and addressed proactively

IDEAL CANDIDATE PROFILE

This role is well-suited for:

-Excellent English skills, written and spoken
-Experience placing AI specialists, ML engineers, or other AI/ML-focused roles

- Familiarity with the AI hiring market and current AI talent landscape

- Technical staffing or agency professionals who thrive in client-facing environments

- Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders

- Commercially minded operators who enjoy growing accounts and building partnerships

- Relationship-driven professionals focused on retention and long-term success

- People who enjoy balancing strategy, technical hiring execution, and client growth in a fast-paced environment

Scale Army is a staffing agency dedicated to connecting international talent with US-based companies. We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive-level positions.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets