Team / Account Manager - AU Dayshfit, Remote-Philippines

This is a remote position.

This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations — with enough sales background to confidently handle client communication and relationship management.

If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit.

What You’ll Be Doing:

• Oversee daily operations and ensure smooth client servicing
  
• Manage and support a team of Virtual Assistants and/or support staff
  
• Act as the main point of contact for assigned client accounts
  
• Build strong client relationships through proactive communication and problem-solving
  
• Coordinate internal teams to ensure tasks, timelines, and deliverables are met
  
• Monitor account performance, team productivity, and client satisfaction
  
• Handle escalations and provide operational solutions when needed
  
• Identify opportunities to improve processes and client retention
  
• Assist with onboarding new accounts and maintaining long-term partnerships
  
• Collaborate closely with management to ensure operational excellence
  

What’s In It for You?

• Permanent Work From Home
  
• AU Morning Shift
  
• HMO on your first year
  
• Paid Leave Credits
  
• Supportive and collaborative team environment
  
• No commute, no traffic, no unnecessary office stress
  
• Long-term career growth opportunities
  

What You Need to Bring:

• At least 3 years of experience in team leadership and a bit of account management.
  
• Previous experience handling teams in a remote/work-from-home setup is highly preferred
  
• Strong client communication and stakeholder management skills
  
• Background in sales, account management, or client-facing roles is a plus
  
• Ability to multitask, prioritize, and manage multiple accounts/projects
  
• Experience using CRM systems and operational tools
  
• Strong problem-solving, organizational, and leadership skills
  
• Proactive mindset with the ability to work independently
  
• Experience in the NDIS industry is an advantage but not required
  

We’d Love Someone Who:

• Can lead a team while keeping clients happy
  
• Knows how to balance operations and relationship management
  
• Is calm under pressure and solutions-oriented
  
• Takes ownership and genuinely cares about delivering results
  
• Understands that strong operations are what keep clients long-term
  
• ​FLEXIBLE; AVAILABLE TO WORK WEEKENDS AND sometimes, EVENINGS