Supervisor, Inside Sales

The Inside Sales Supervisor is a high-impact player/coach role responsible for delivering individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives. This role requires a strong balance of personal production, performance management, and data-driven coaching to ensure consistent achievement of Calls Handled, Sales Qualified Lead (SQL) production, conversion, and enrollment rate targets.

The ideal candidate is a top-performing sales professional with a proven track record of exceeding targets, strong analytical skills, and a passion for coaching others to higher performance. 

Key responsibilities

Individual Performance (Player)

• Meet or exceed established targets for: 
  • Calls Handled
  • Sales Qualified Leads (SQLs)
  • Call Conversion Rate
  • Enrollment Rate
• Demonstrate best-in-class sales behaviors and execution to serve as a role model for the team
• Maintain high-quality CRM hygiene and documentation standards

Team Leadership & Coaching (Coach)

• Directly manage a team of Inside Sales Representatives located remotely across multiple markets
• Conduct 1:1 meetingswith each team member focused on: 
  • Performance review
  • Funnel health and conversion metrics
  • Skill development and action planning
• Utilize dashboards, reporting tools, and KPIs to diagnose performance gaps and drive accountability
• Leverage AI call transcripts, scoring, and insights to provide targeted, actionable coaching
• Conduct call reviews, skill drills, and coaching sessions to improve: 
  • Call quality
  • Qualification effectiveness
  • Conversion outcomes

Performance Management

• Monitor and manage team performance against key metrics, including: 
  • Calls Handled
  • SQL production
  • Conversion rates
  • Enrollment rates
• Establish clear expectations and hold team members accountable to performance standards
• Identify underperformance early and implement structured coaching and improvement plans
• Recognize and reinforce high performance and best practices

Operational Excellence

• Partner with Sales Operations and leadership to execute sales strategies and initiatives
• Ensure consistency in process adherence, call handling standards, and lead management
• Provide feedback on tools, processes, and market insights to support continuous improvement
• Support onboarding and training of new team members as needed

Essential Functions and Work Responsibilities

Functional Category: Perform supervisory functions

Estimated Percent of time Spent – 30%

Functional Category: Perform induvial Assessment Specialist functions

Estimated Percent of time Spent – 70%

Travel Requirements

Travel

Estimated Percent of time Spent – 0%

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED

Education: Bachelor’s degree required

Licensure, Certification, Registration or Designation: NA

Work Experience and Qualifications:

PREFERRED

Work Experience and Qualifications:

• Highly accountable and results-driven
• Strong coach with the ability to translate data into action
• Leads by example through personal performance
• Comfortable with performance transparency and metric-driven environments
• Disciplined, organized, and proactive in managing a remote team

InnovAge Service Standards Requirements

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity.  InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website:  https://info.flclearinghouse.com

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer

InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. 

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us, and we appreciate your interest in joining InnovAge.