Strategic Web Coordinator

WHY JOIN? 

Be part of something special – a place where work feels like a community, not just a job. We're a vibrant and innovative crew united by a shared passion for creativity, growth, and collaboration. 

S&S is expanding, and we want to connect with dedicated individuals to join our team and create a best place to work. Our team is driven by innovation and partnership, where your ideas are heard and celebrated. We're building an inclusive environment that values every voice and fosters a culture of mutual support and respect. 

If you're ready to dive into a dynamic work environment where every day brings new personal and professional growth opportunities, apply today! 

We'd love to hear from you if you're enthusiastic about being part of a company that values its employees and rewards hard work. Take the next step in your career with us, where you're not just an employee but an essential part of our journey toward success. APPLY NOW, and let's grow together! 

WE OFFER 

• Incredible team spirit – At the heart of our success is a culture that cherishes teamwork. We thrive on collaboration and value feedback and innovative thinking. 

• Opportunities for professional growth – Your contributions are integral to our growth. As we expand, so do your career opportunities to develop and advance.

• Exclusive apparel discounts – Ready to upgrade your wardrobe?! As part of S&S, you'll enjoy special discounts on our trendy, high-quality apparel. Stay stylish and save big!

• Top-notch employee benefits – We prioritize the health and well-being of our team members with an extensive benefits package, including health, dental, and vision coverage, along with retirement planning options.

• Fun employee appreciation events – We love celebrating you! Regular events are our way of saying 'thank you' for your hard work and dedication. Prepare for some memorable moments of appreciation and fun.

• State-of-the-art equipment – Experience the best in technology and equipment. We provide cutting-edge resources to make your work life safe and efficient! 

About the Role

The Web Strategic Coordinator manages the order flow and be the primary point of contact Primeline orders for our web strategic customers. The position interacts primarily utilizing the phone and other forms of electronic communication, building loyalty to ensure long-term client retention with existing web strategic customers within the Promotional Products Industry

SCHEDULE

Monday-Friday, Full-Time, Non-Exempt 

Remote Available (US & Canada)

Staring rate $18.00 per hour 

WHAT YOU WILL DO 

• Focus on relationship building and ensure customer satisfaction by providing professional customer support. 
• Address all customer inquiries in a timely and professional manner, including but not limited to requests for information, sales order confirmations, sales order status, expedite requests, acknowledgments, periodic reports, complaints, returns. (All customers in Territory)
• Act as Voice of the Customer, by working closely with Entry, Art, Planning, Production, Procurement, Quality Control/Assurance, and Warehouse to ensure customer shipments are completed on time and customer expectations are met.
• Utilize searches and dashboards, monitor order flow for Dedicated accounts, ensuring orders are moving through the pipeline. 
• Resolve order issues and offer solutions 
• Responsible for reporting, documenting, and escalating any system related issues and functionalities. Administers issue tracking process and compiles customer feedback. 
• Adhere to individual and departmental SLAs as published by the Director of Order Management
• Answer calls presented through the decoration queues
• Coordinate decoration orders for both apparel and hard goods orders
• Coordinate special orders with multiple delivery addresses
• Ensure time sensitive orders are completed, shipped, and received by the customer
• Ensure satisfactory resolutions to customer situations while adhering to Company policies and procedures
• Operate within a dedicated account structure and maintain excellent relationships with a specific group of accounts
• Adhere to individual and departmental KPI’s as published by the Director of the department
• Other duties/projects as required by department manager
  
  

WHAT WE"RE LOOKING FOR 

• Post secondary education or equivalent industry related experience
• Strong English written and verbal communication skills 
• Minimum 2 years of ab Order Management experience/ technical customer service skills
• Strong technical skills to easily utilize multiple software programs and platforms
• Proficient in Microsoft Office and knowledge of Decoration Services processes and proprietary decoration software
• Ability to multi-task, prioritize within a fast-paced work environment
• Ability to handle large volumes of work while maintaining very tight deadlines
• Strong attention to detail and good analytical skills
• Ability to manage time and work efficiently with minimum supervision
• Strong interpersonal skills to work effectively with internal departments
• Ability to work overtime when offered and some weekends
  
  

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.  

Working Environment 

This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.  This job offer is contingent upon the completion of a satisfactory background check.