Staffing Account Manager (Remote) | LATAM

At HireHawk, we believe in building strong, long-term partnerships with our clients by delivering exceptional service and results. We work with global companies and top-tier talent, helping them scale through high-quality recruiting and operational excellence.

About the Role:

As an Account Manager, you will play a critical role in managing client relationships, driving retention, and identifying opportunities for growth. You’ll act as the bridge between clients and internal teams, ensuring seamless execution, proactive communication, and a consistently high-quality experience.

Responsibilities:

• Build and maintain strong relationships with key client accounts, ensuring high satisfaction and long-term retention
• Serve as the primary point of contact between clients and candidates, ensuring clear, timely, and professional communication throughout the hiring process
• Act as a liaison between clients, candidates, and internal teams (recruitment, operations, and leadership) to ensure alignment with client needs and expectations
• Attend and support client interviews, facilitating communication, gathering feedback, and ensuring a smooth interview experience for both clients and candidates
• Monitor the full recruitment lifecycle for assigned accounts, ensuring timely progress, quality delivery, and adherence to client requirements
• Partner with recruitment teams to match top talent with client needs and ensure successful placements
• Identify opportunities for account growth and collaborate with sales teams to expand staffing services
• Track and analyze account performance metrics, providing insights and recommendations for continuous improvement
• Lead contract renewals and support negotiations, ensuring alignment with company standards and client expectations
• Oversee the preparation and delivery of client reports, updates, and presentations
• Proactively address client and candidate concerns, resolving issues efficiently and maintaining a high level of service
• Manage account budgets and ensure financial targets and margins are achieved
• Conduct regular check-ins with clients to review performance, hiring progress, and future workforce strategies
• Mentor and support junior team members, contributing to overall team performance and development

Requirements

• 3+ years of experience in account management, staffing, recruiting, or a client-facing role within the staffing industry

• Proven experience managing client relationships and delivering high levels of customer satisfaction
• Strong understanding of the full recruitment lifecycle and staffing processes
• Excellent communication and interpersonal skills, with the ability to build trust with clients and candidates alike
• Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously
• Analytical mindset with experience tracking performance metrics and using data to drive decisions
• Ability to problem-solve quickly and handle client and candidate concerns in a professional manner
• Experience working cross-functionally with recruiting, sales, and operations teams
• Familiarity with ATS, CRM systems, and other recruitment or account management tools
• Ability to work in a fast-paced, dynamic environment and adapt to changing client needs
• Strong negotiation skills and experience supporting contract discussions or renewals (preferred)

Why join HireHawk?

• Work with global clients and top-tier talent
• Be part of a fast-growing, high-performance team
• Opportunity to drive real impact on client success and company growth
• Collaborative, supportive, and high-energy culture

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.