Sr Director, Business Operations

Jeppesen ForeFlight is seeking a Senior Director of Professional Services Business Operations to serve as the operational backbone of the global Professional Services organization. This is a senior leadership role with accountability for the financial health, resource efficiency, and operational reporting that enable Jeppesen ForeFlight's PS teams to deliver software implementations with consistency, predictability, and scale.

Reporting to the Senior Vice President of Professional Services, you will lead a team of business analysts and operations team members, and will own three interconnected functions: financial planning and performance reporting, global resource and capacity management, and PS operational systems. You will work in close partnership with PS delivery leaders, Finance, HR, and the Chief Customer Officer Operations team to ensure that the Professional Services organization has the data visibility and operational infrastructure required to perform at the highest level — including contributing PS performance insights directly into Board-level reporting.

The ideal candidate is a strategic operator who combines analytical rigor with a systems-thinking mindset and strong leadership skills. You are equally comfortable presenting financial performance to executive leadership, redesigning a resource management process, and collaborating across organizational boundaries to deliver unified, accurate reporting on the health of the PS business. This is a fully remote position. Candidates in the following locations are encouraged to apply: USA, Sweden, Denmark, Germany, and UK.

Key Responsibilities: 

Team Leadership & Organizational Development

• Lead, develop, and manage a team of business analysts and operations team members, establishing clear roles, performance expectations, and career development pathways within the Business Operations function
• Build a high-performing, analytically driven team capable of supporting the full scope of PS business operations across financial management, resource planning, and operational reporting
• Foster a culture of operational excellence, data integrity, continuous improvement, and proactive service to the PS delivery organization and its leadership
• Partner closely with the SVP of Professional Services and PS functional leaders to align Business Operations priorities with the strategic direction of the organization

Financial Planning, Reporting & Performance Management

• Own the annual financial planning and budgeting process for the Professional Services organization, coordinating with Finance to develop revenue forecasts, cost models, headcount plans, and investment proposals
• Maintain continuous visibility into PS financial performance including revenue recognition, project margin, backlog, utilization-driven revenue, and services bookings and provide timely, accurate reporting to the SVP and PS leadership team
• Design and deliver executive-level financial dashboards and management reports that translate complex PS financial data into clear, actionable insights for senior leadership and cross-functional stakeholders
• Monitor PS financial KPIs against plan, identify variances early, and work with delivery leaders to develop and track corrective actions where performance diverges from targets
• Partner with Finance on revenue recognition compliance, project-level P&L reporting, and the financial governance requirements associated with professional services engagements
• Support strategic financial modeling for new service offerings, pricing structures, delivery model changes, and organizational investments, providing PS leadership with the data needed to make sound business decisions

Global Resource & Capacity Management

• Own the global resource management function for Professional Services, including the frameworks, processes, and tooling used to allocate consultants, project managers, and other delivery staff across the project portfolio
• Maintain a continuous, accurate view of PS capacity across all regions and product lines, enabling delivery leaders to make informed decisions about staffing, hiring, and project scheduling
• Develop and manage resource utilization reporting, tracking billable and non-billable utilization across the global PS workforce and providing actionable insights to optimize deployment and minimize bench time
• Partner with PS delivery leaders, HR, and Finance to align resource capacity with project pipeline demand, supporting proactive hiring decisions and preventing capacity shortfalls that could affect delivery commitments
• Design and enforce resource allocation governance processes including resource request workflows, conflict resolution protocols, and escalation paths that balance the competing demands of a large, multi-product delivery organization
• Identify trends in resource demand, skills gaps, and regional capacity imbalances, and provide data-driven recommendations to PS leadership on workforce planning and organizational development priorities

Operational Systems & Rocketlane Administration

• Serve as the business owner of PS Systems including Primavera and Rocketlane, Jeppesen ForeFlight's PS project and customer portal platform, ensuring it is configured, maintained, and used in a way that accurately supports PS delivery workflows, customer engagement, and operational reporting
• Collaborate with PS delivery leaders and IT to ensure that data flowing through Rocketlane, Primavera and connected systems is accurate, consistent, and aligned with the reporting needs of the broader organization
• Identify opportunities to improve how the PS team uses Rocketlane, Primavera and other operational tools to reduce administrative burden, increase delivery transparency, and improve the customer experience

Executive, Board & CCO Operations Reporting

• Serve as the primary PS contributor to Board-level reporting, synthesizing Professional Services performance data including financial results, delivery outcomes, customer health, and operational metrics into clear, accurate, and compelling narratives for executive and Board audiences
• Partner closely with the Chief Customer Officer (CCO) Operations team to align PS reporting frameworks and metrics with the broader customer organization's performance view, ensuring that Professional Services data is consistently represented in company-wide reporting
• Provide the CCO Operations team with timely, reliable PS input for cross-functional reviews, Board reporting packages, and strategic planning materials
• Serve as the primary point of accountability for the accuracy and timeliness of PS data contributed to any company-wide operational or executive reporting process

Business Rhythm & Strategic Planning Support

• Design and manage the PS business rhythm including weekly operational reviews, monthly business reviews, and quarterly planning cycles ensuring that leadership has the cadence and data needed to run the organization effectively
• Prepare and deliver high-quality executive presentations and cross-functional business reviews on behalf of the SVP of Professional Services
• Support PS strategic planning processes, coordinating input from functional leaders, synthesizing organizational priorities, and translating strategy into operational plans with clear owners, timelines, and success metrics

Basic Qualifications:

• 12 or more years of progressive experience in business operations, financial planning and analysis, or professional services operations within an enterprise software or technology company, with at least 5 years in a senior leadership role
• Demonstrated experience owning financial planning, forecasting, and performance reporting for a professional services or revenue-generating business unit, including familiarity with PS-specific financial concepts such as revenue recognition, project margin, utilization, and backlog management
• Proven experience managing a global resource management function, including the design and operation of capacity planning models and resource allocation processes for a multi-regional delivery organization
• Experience contributing to executive and Board-level reporting, with the ability to synthesize complex operational and financial data into clear, concise, and accurate materials for senior audiences
• Strong analytical and data management skills, with the ability to build financial models, design operational dashboards, and translate complex data into executive-ready insights
• Proven ability to lead and develop a team of business analysts and operations professionals, fostering high performance and a culture of accountability and continuous improvement
• Excellent executive communication and presentation skills, with demonstrated experience preparing and delivering financial and operational reporting to C-suite and Board-level audiences
• Demonstrated ability to work cross-functionally across Finance, HR, IT, and peer operations teams to drive alignment and deliver shared reporting and operational outcomes

Preferred Qualifications:

• Experience in the aviation, aerospace, or enterprise aviation software industry is a meaningful advantage
• Hands-on experience with Rocketlane, Primavera or comparable PS project management and customer portal platforms, with a strong understanding of how these tools support delivery operations and reporting
• Familiarity with revenue recognition standards (ASC 606) as they apply to professional services contracts and multi-element arrangements
• Experience partnering with a Chief Customer Officer or equivalent executive operations team on cross-functional reporting and strategic planning
• Demonstrated interest in and experience with AI-powered analytics or reporting tools that enhance operational visibility and reduce manual effort in business operations workflows
• MBA or equivalent advanced degree in Finance, Business, or a related field

About Jeppesen ForeFlight:

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why You Should Join:

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Maternity Leave
• 12 Weeks Paid Paternity Leave
• Flight Training Rewards

Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $200,000-$245,000

Jeppesen ForeFlight – EOE including Disability/Vets | Pay Transparency | E-Verify Participant

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