Sprinklr Support Engineer

This is a remote position.

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Sprinklr Support Engineer on behalf of one of their Enterprise AI international clients to join their organization in the India

About the Role

We are seeking a dedicated Sprinklr Support Engineer to help our enterprise clients maximize the value of their Unified Customer Experience Management (Unified-CXM) platforms. You will act as the first line of technical defense, diagnosing platform issues, configuring modules, and ensuring seamless operation of Sprinklr environments. This is an excellent opportunity for early-career professionals or certified fresh graduates to build deep technical expertise in enterprise SaaS platforms.

Key Responsibilities

• Serve as the primary technical point of contact for client issues related to the Sprinklr platform.
  

• Troubleshoot, diagnose, and resolve configuration, integration, and user-access issues within Sprinklr.
  

• Assist in the configuration of social listening dashboards, reporting widgets, and engagement workflows.
  

• Escalate complex technical defects to senior delivery teams or Sprinklr vendor support while maintaining clear communication with the client.
  

• Document recurring issues, create knowledge-base articles, and contribute to continuous improvement of support processes.
  

• Conduct regular system health checks and monitor API integration performance.
  

Experience/Qualifications: 

• 0 to 5 years of experience in IT support, SaaS administration, or technical customer service.
  

• Fresh graduates must possess valid Sprinklr certifications (e.g., Sprinklr Social, Sprinklr Service, or Core Platform).
  

• Strong understanding of social media platforms, digital marketing workflows, or customer service ticketing systems.
  

• Basic knowledge of API integrations and web technologies.
  

• Excellent problem-solving skills and a customer-first communication style.