Specialist, Global Sales Excellence
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AI Summary
Date Posted:
2026-07-20Country:
United States of AmericaLocation:
OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USAJob description: Specialist, Global Sales Excellence
Reports to: Sr Dir, Global Sales Excellence
Role Objective
The Specialist, Global Sales Excellence supports the day-to-day administration, adoption, and continuous improvement of sales tools and processes. This role provides operational support to sales teams, analyzes adoption and performance data, assists with training and communications, and works with cross-functional partners to resolve issues and enhance the seller experience.
Responsibilities
6-12 Month Mandate
Strong understanding of global sales processes, tools, and operating rhythms.
Established resource for reporting, analytics, and field support.
Consistent delivery of executive-ready dashboards and insights.
Increased adoption of key sales excellence initiatives.
Meaningful contributions to pipeline visibility, process consistency, and sales productivity improvements.
Established reputation as a proactive partner to regional sales leaders and cross-functional stakeholders.
Sales Tools Administration & User Support
Provide first-line support for sales tool inquiries, issues, and user requests.
Assist in maintaining CRM and other sales technology platforms.
Support user onboarding, access management, and system configuration activities.
Document and communicate tool updates, enhancements, and best practices.
Adoption & Enablement Support
Support training sessions, onboarding programs, and user communications.
Collect and document feedback from sales users regarding tools and processes.
Monitor adoption metrics and identify trends requiring additional support or training.
Assist in developing user guides, FAQs, and training materials.
Data Analysis & Reporting
Develop and maintain reports and dashboards related to sales tool usage and adoption.
Analyze data quality and identify issues affecting reporting accuracy.
Track key performance indicators and provide regular updates to stakeholders.
Support ad hoc analysis requests from Sales Excellence and Sales Operations teams.
Process Improvement
Document current-state processes and identify opportunities for simplification.
Support testing of system enhancements and new functionality.
Track enhancement requests and maintain issue logs.
Assist with implementation activities for tool and process improvements.
Cross-Functional Coordination
Partner with Sales Operations, Enablement, and Digital/DT teams to support ongoing initiatives.
Gather business requirements and document user needs.
Coordinate meetings, communications, and follow-up actions for project activities.
Escalate complex issues and risks as needed.
Qualifications
Bachelor's degree in Business, Information Systems, Marketing, Analytics, or related field.
3–5 years of experience in Sales Operations, CRM Administration, Commercial Excellence, Business Analytics, or related functions.
Experience working with CRM platforms and reporting tools.
Strong analytical and problem-solving skills.
Proficiency in Excel, Power BI, Salesforce reporting, or similar business intelligence tools.
Strong communication and organizational skills.
The salary range for this role is $93,000.00-$115,000.00. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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