Solar Programs, Senior Project Manager - Consumer Protection (Remote - US)

 Published 8 days ago
    
 United States
    
 $89,000 to $122,000
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Energy Solutions is currently seeking a full-time Solar Programs,Senior Project Manager - Consumer Protection to join our Distributed Energy Resources (DERs) team. This position will be supporting our work as the Program Administrator for a statewide solar incentive program aimed at assisting utility customers to transition to solar power more affordably.  As a member of the team, you will design, develop, and run projects supporting the customer experience in the program which incentivizes the adoption of community and distributed solar. These leading-edge energy technologies are critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role, both as an individual contributor and leader, in helping our team make this future a reality. 

 

Daily responsibilities include but are not limited to: 

  • Maintaining and developing client relationships, serving as a trusted partner for our current and new clients 
  • Organizing and facilitating in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers 
  • Developing an effective process to communicate project progress across a large team, management, and clients 
  • Assisting Team Lead with oversight of a team of project managers and associates 
  • Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items 
  • Tracking key performance metrics and goals 
  • Investigating allegations of Program violations  
  • Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program guidelines  
  • Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures   
  • Handling a caseload of consumer complaints requiring informal mediation with Program entities (and unregistered entities and consumers, as necessary) related to the alleged Program violations 
  • Conducting due diligence review of legal and regulatory issues for companies applying to participate in the Program  
  • Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations 
  • Conducting market research and data analysis 
  • Participating in and leading cross-department meetings and discussion, prioritize and delegate follow-up items, track and report progress 
  • Effectively prioritizing and managing additional ad-hoc requests and responsibilities 
     

Minimum qualifications: 

  • Bachelor’s degree  
  • Minimum of 8 years of relevant work experience in consumer protection, legal, investigations, compliance and/or customer service including at least 2 years in a staff supervisory role 
  • Strong written and verbal communication skills 
  • Exceptional attention to detail and ability to manage demanding caseload  
  • Ability to interact professionally with clients and to serve as the primary point of client contact 
  • Demonstrated outstanding analytical and problem-solving skills, including risk management and mitigation 
  • Demonstrated ability to conduct collaborative facilitated sessions 
  • Ability to work in a team-oriented collegial and collaborative, but fast-paced and dynamic environment at a growing company 
  • Extensive experience using Microsoft Office (Office365, SharePoint, OneNote) 

 

Desired qualifications: 

  • Experience with consumer protection and/or compliance 
  • Knowledge of solar policies, terminology, and programs 
  • Proficiency in Spanish, including written communication

 

Compensation is commensurate with experience within the pay band of $89,000k - $122,000k / Annually

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