Service Contract Lab Sales Manager - Northeast

Work Schedule

Environmental Conditions

Job Description

When you are part of the team at Thermo Fisher Scientific, you will do meaningful work, that makes a positive impact on a global scale. You will do exciting work and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best!

The role of Service Sales Manager, part of the Global Service & Support segment of Thermo Fisher Scientific’s Life Sciences Group, is to drive the strategic sales strategy for the overall region and lead a team of service sales reps to drive contract sales growth to meet plan and expand business within region.  The Service Sales Manager will promote collaboration with cross function teams and partner closely with the Service Operations team, field service teams, marketing and product management.

Key Responsibilities:

• Lead a team of service sales representatives to meet or exceed financial targets and drive contract revenue growth in each assigned sales territory.
• Collaborate with leadership, field service and sales counterparts to prepare accurate monthly sales forecasts of contract orders (bookings) and revenue.
• Inspire, coach and motivate to develop the teams’ skillsets to ensure a high professional standard is achieved and monthly sales targets and KPI targets are met.
• Ensure the smooth and adequate flow of information within the support groups to facilitate business operations.
• Leads team to overcome obstacles and implement strategy and account management plans to drive incremental growth for the region with a focus on gaining new business opportunities.
• Leverage Practical Process Improvement (PPI) to devise ways to streamline processes.
• Demonstrate regular involvement with cross functional teams (marketing, product management, field service) on projects and sales initiatives to drive growth and improve internal processes.
• Develops creative solutions and implements technology, tools and communications to keep sales team passionate about what matters most.
• Continually develop knowledge of the business climate, product portfolio and competition for defined geography and accounts.
• Monitor customer preferences to determine focus of sales efforts and resolve customer complaints.
• Successfully attracts, develops, and retains highly qualified sales professionals
• Prepare reporting and presentations as needed.

Minimum Qualifications:

• Bachelor’s Degree required; Biological Sciences or Business Management highly preferred.
• 7 + years proven track record of success in sales and account management in the life science industry.
• Demonstrate the ability to lead and influence peers.

• Exhibit strong leadership competencies and 4i values.
• Continually involved with complex and critical leadership assignments/projects.
• Accountability – self-starter, proactive and goal orientated.
• Planning and organizing – ability to establish a clear course of action to accomplish goals and objectives.
• Time management - effective use of resources and systems, ability to prioritize activities, completion of tasks.
• Demonstrates clear and concise communication and is capable of interacting with a diverse population of internal and external contacts.
• Demonstrates a sense of urgency, contagious optimism and a “can do” attitude
• Change champion with the ability to adapt and thrive through changes; greets challenge and change as opportunity.
• Ability to partner effectively as part of a team to solve problems, negotiate
• solutions and arrive at a consensus.
• Position requires approximately 25% travel.

Preferred Qualifications:

• 2+ years people leadership experience.
• Marketplace/Scientific knowledge – knows customers’ environment in research, clinical and diagnostics settings across a wide range of scientific workflow.
• Understands markets, trends and competitors.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards