Service Account Manager

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Keysight’s Global Services & Renewal organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Canadian region.

This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for post‑sales lifecycle value.

You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and mission‑critical requirements.

Key Responsibilities

Strategic Account Leadership

• Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Canadian region.
• Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
• Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
• Lead executive-level service reviews, QBRs, and long-term service planning discussions.

Sales Growth & Business Development

• Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
• Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.
• Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
• Negotiate commercial terms, pricing, and service deliverables at expert level.

Customer Relationship Management

• Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
• Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
• Serve as escalation point for critical service events, outage mitigation, or urgent operational support.

Cross-Functional Leadership

• Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
• Collaborate with Legal, Finance, and Operations to structure complex service agreements.
• Lead internal teams during RFPs, contract renewals, and technical solution development.

Required

• 8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
• Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
• Proven ability to manage complex enterprise customers and close multi-year service agreements.
• Strong business acumen in negotiation, commercial structuring, and value-based selling.
• Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.

Preferred

• Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
• Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
• Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
• Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.
• Business level English both writing and verbal

Core Competencies

• Strategic account planning and executive communication
• Expert-level negotiation and commercial strategy
• Technical credibility across test engineering and service operations
• Relationship building at all levels
• Problem-solving and escalation management
• Resource coordination across cross-functional teams
• Long-cycle and complex-deal sales execution

Success Indicators

• Annual growth of service contract value and penetration rate
• High customer satisfaction and strong renewal performance
• Increased multi-year service agreements and expanded KeysightCare adoption
• Strong alignment with Sales and Delivery teams to improve customer outcomes
• Development of long-term, strategic service roadmaps with top regional accounts

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***