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AI Summary
The Senior Vice President will lead the Healthcare & Life Sciences practice by driving strategic growth, managing enterprise-level client relationships, and overseeing high-quality service delivery. This role involves scaling cross-functional teams, optimizing portfolio performance, and ensuring compliance with healthcare industry standards.
Senior Vice President (HLS)
Coastal is seeking a Senior Vice President (SVP) of Healthcare & Life Sciences (HLS) to serve as a market leader responsible for both the strategic growth and the high-quality delivery of our consulting services. This high-impact role oversees the entire lifecycle of the HLS industry portfolio—from initial sales strategy and pipeline generation to project execution and consultant development.
As a key enterprise leader, you will act as a trusted strategic advisor to C-level clients, guiding their digital transformation while partnering at the enterprise level to align complex healthcare ecosystems. You will scale a high-performing, cross-functional team tailored to the nuances of the HLS sector.
There are several areas that the qualified candidate will be focusing on:
Coastal is seeking a Senior Vice President (SVP) of Healthcare & Life Sciences (HLS) to serve as a market leader responsible for both the strategic growth and the high-quality delivery of our consulting services. This high-impact role oversees the entire lifecycle of the HLS industry portfolio—from initial sales strategy and pipeline generation to project execution and consultant development.
As a key enterprise leader, you will act as a trusted strategic advisor to C-level clients, guiding their digital transformation while partnering at the enterprise level to align complex healthcare ecosystems. You will scale a high-performing, cross-functional team tailored to the nuances of the HLS sector.
There are several areas that the qualified candidate will be focusing on:
- Enterprise Leadership & Strategic Partnership: Establish deep, trusted relationships at the enterprise level, aligning Coastal’s services with the long-term transformation goals of health systems, payers, and life sciences corporations.
- Client Relationship/Customer Satisfaction & Industry Leadership: Serve as a visionary voice in the HLS ecosystem, balancing regulatory complexities with technical innovation.
- Project Executive Oversight for Key Accounts: Provide governance for high-stakes implementations across major hospitals, pharmaceutical companies, and medical device manufacturers.
- Resource Management & Team Utilization: Optimize resource allocation based on specialized HLS domain knowledge and technical certifications.
- Building Best Practices and Participating in our Center of Excellence (CoE): Standardize delivery frameworks compliant with HIPAA, GxP, and other healthcare standards.
- Delivery Team Management, Career Management, and Team Development: Cultivate specialized skills across Salesforce Health Cloud, Life Sciences Cloud, Data Cloud, and MuleSoft integration.
- Developing Consulting Pyramid, Mentoring, and Hiring: Recruit and grow talent ranging from foundational analysts to principal HLS enterprise architects.
- Develop Accelerators to Support the Practice: Drive the creation of reusable assets, pre-built integration schemas, and data models specific to patient engagement, clinical trials, and commercial operations.
- Portfolio Health: Optimize internal teams related to key business metrics including bookings, revenue, and utilization targets as well as overall portfolio and account performance/health.
Role Responsibilities:
Market Strategy & Sales Leadership
- Revenue Ownership: Drive the enterprise sales strategy and execution for the HLS market in partnership with the Vice President of Sales, overseeing bookings goals and ensuring the quality of complex enterprise deals supports long-term growth.
- Pipeline Generation: Partner with the Vice President of Sales, marketing, and GTM teams to align on lead generation across HLS sectors (Providers, Payers, Pharma, MedTech); manage forecasting to maintain business health and predictability
- Executive & Enterprise Engagement: Lead complex, multi-stakeholder sales cycles and partner strategically at the enterprise level to influence C-level prospects and close new logo business.
Delivery Excellence & Operations
- Project Oversight: Provide executive oversight for key HLS accounts, ensuring project success, compliance, and high customer satisfaction
- Operational Efficiency: Work with the Vice President of Delivery and Sales to develop industry-specific "accelerators" (e.g., patient onboarding journeys, provider relationship management templates) and standardized methodologies to increase time-to-value for customers.
- Scoping & SOWs: Work with the Vice President of Delivery to oversee the creation of Statements of Work (SOWs), ensuring compliance parameters, data governance, scope, and deliverables are clearly defined to drive seamless project execution.
- Utilization: Work with the Vice President of Delivery to manage the team to meet annual utilization targets, including maintaining personal billability on key strategic enterprise phases.
Team Development & Leadership
- People Management: Recruit, hire, and mentor an HLS-focused "consulting pyramid," providing day-to-day direction and handling annual performance reviews.
- Sales Enablement: Implement tools and resources (Salesforce, ZoomInfo, LinkedIn Sales Navigator) to ensure the team has the knowledge to navigate the complex compliance and purchasing landscapes of the healthcare and pharmaceutical sectors.
- Culture & Collaboration: Foster a collaborative environment between sales and delivery to ensure smooth transitions from opportunity to project delivery
Experience/Skills Required:
- 15+ years of experience in Sales, Consulting, or Delivery leadership within the Salesforce ecosystem or related SaaS space, with a dedicated focus on the Healthcare and Life Sciences (HLS) sectors (Pharma, Biotech, Providers, Payers).
- Proven ability to partner strategically at the enterprise level, managing deep C-suite relationships and navigating highly regulated environments.
- In-depth understanding of Salesforce Health Cloud, Life Sciences Cloud, Clinical Trial management concepts, and patient/member engagement solutions.
- History of managing an enterprise portfolio with $30M+ in annual bookings and leading groups of 30+ distributed individuals.
- Significant experience scaling quota-carrying teams and mentoring specialized industry consultants at various career stages.
- Exceptional presentation and relationship-building skills, with an ability to navigate complex business and regulatory requirements gathering smoothly.
- Must have full-time permanent US work authorization
Additional Preferred Experience/Skills:
- Salesforce certifications (e.g., Health Cloud Accredited Professional) are highly desirable.
Why Coastal, and what we offer:
- Flexible working hours with an emphasis on a life-work balance (in that order!)
- Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
- Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
- A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company
Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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