Senior UX Designer - Design System

This position is only available for W-2 employees. Please note that to be a W-2 employee, you must reside in one of the following states: PA, NJ, NH, DE, CO, SD, TX, WY, AK, or FL.

Make an Impact That Matters

Are you passionate about helping nonprofits grow their impact? Join SofterWare, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection.

About SofterWare

Repeatedly recognized as a Philadelphia Inquirer Top Workplace, SofterWare builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve.

Why you will love working at SofterWare:

• Contribute to a mission-driven organization dedicated to empowering nonprofits — where your work directly helps meaningful causes and makes a real difference in the world.
• Enjoy a remote-first, flexible work environment that supports your well-being and balance.
• Be part of a company culture that values collaboration, learning, inclusion, and giving back together as a team.
• Engage with vibrant employee groups like Diversity & Inclusion, SofterWare Women’s Network, SofterWare Wellness, and SofterWare Gives Back, our volunteer and community service initiative.
• Build meaningful relationships in a remote-first environment — from lively Slack channels that connect teammates with shared interests to virtual events that strengthen our sense of community

Your Role as a Senior UX Designer - Design System:

The Senior UX Designer - Design System is responsible for defining, evolving, and governing DonorPerfect's design system to create modern, intuitive, and consistent user experiences across the fundraising and nonprofit CRM platform. This role partners closely with Product Management, Engineering, QA, and other cross-functional teams to establish reusable design standards, modernize legacy experiences, and improve product quality, accessibility, and scalability.

The Senior UX Designer - Design System combines expertise in visual design, interaction design, design systems, and front-end collaboration to create reusable components, guide product modernization, and influence the overall user experience strategy. This role also leverages AI-assisted design tools to accelerate design exploration, documentation, and prototyping while ensuring quality, accessibility, and user trust.

Key Responsibilities: 

Design System Strategy & Governance

• Lead the evolution of DonorPerfect's design system to ensure product experiences remain consistent, scalable, accessible, and aligned with user needs.
• Define reusable UI components, interaction patterns, design tokens, documentation, and governance processes that enable efficient product development.
• Identify opportunities to reduce UX inconsistency, visual design debt, and outdated interface patterns across the platform.
• Establish contribution standards that enable designers and engineers to propose, review, and adopt new design system components.
• Maintain documentation and implementation guidance to support long-term adoption and scalability.

Product Experience Design

• Design intuitive user experiences for complex fundraising, CRM, reporting, workflow automation, and payment solutions.
• Translate complex business requirements into user flows, wireframes, prototypes, and high-fidelity designs.
• Modernize legacy product experiences while maintaining consistency across the platform.
• Create reusable interaction patterns that improve usability and accelerate product delivery.
• Use AI-assisted design and prototyping tools to rapidly explore concepts and validate design solutions.

Visual Design & Accessibility

• Define and maintain visual design standards across typography, color, spacing, layout, iconography, motion, and responsive behaviors.
• Ensure products meet accessibility standards (WCAG) and support inclusive experiences for diverse nonprofit users.
• Review product designs to ensure consistency with design system standards and accessibility guidelines.
• Promote best practices for visual design, usability, and interaction design across product teams.

Cross-Functional Collaboration

• Partner closely with Product Managers, Engineers, QA, and other stakeholders throughout discovery, design, and implementation.
• Collaborate with frontend engineers to ensure design components are accurately translated into production.
• Present design rationale, research findings, and design system recommendations to stakeholders.
• Mentor designers and promote best practices in design systems, accessibility, and AI-assisted workflows.

Key Requirements: 

• Expertise in visual design, user-centered design, interaction design, information architecture, and design systems.
  
• Strong understanding of component architecture, design tokens, and scalable UI frameworks.
• Experience modernizing complex SaaS or enterprise applications while maintaining consistency and usability.
• Ability to translate complex workflows into intuitive, reusable design solutions.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Experience collaborating effectively within Agile product development teams.
• Sound judgment in the responsible use of AI tools, including awareness of privacy, accessibility, bias, and when human review is required.

Education and Experience:

Required

• 6+ years of experience in Product Design, UX Design, Visual Product Design, or related roles supporting SaaS, enterprise, or digital products.
  
• Proven experience designing and evolving design systems, reusable component libraries, and scalable UI frameworks.
• Experience modernizing complex web applications and improving visual consistency across large product platforms.
• Strong portfolio demonstrating visual design excellence, design systems, product modernization, and shipped product experiences.
• Experience collaborating closely with Product Managers, Engineers, and cross-functional product teams.
• Proficiency with Figma, FigJam, and design system workflows including libraries, components, variants, and design tokens.
• Experience collaborating with frontend technologies such as Storybook, Angular, React, or similar component-based development environments.
• Experience using AI-assisted design tools such as Figma AI, ChatGPT, Claude, Cursor, GitHub Copilot, or comparable technologies to improve design workflows.
• Familiarity with accessibility standards (WCAG) and designing inclusive digital experiences.
  

Preferred

• Bachelor's degree in UX Design, Human-Computer Interaction (HCI), Graphic Design, Computer Science, or a related field, or equivalent practical experience.
  
• Experience designing CRM, fundraising, nonprofit, workflow automation, or other complex B2B SaaS platforms.
• Experience leading product modernization or large-scale visual refresh initiatives.
• Experience using product analytics, usability testing, and customer insights to prioritize design improvements.
• Working knowledge of HTML, CSS, responsive design, and front-end development principles.
• Experience designing AI-assisted, recommendation-based, or conversational product experiences.
  

Compensation

We believe great work deserves great rewards — and that when SofterWare succeeds, our team members should share in that success. This full-time, remote position offers a total compensation range of $140,000–$150,000 USD, depending on your experience and skills. Our compensation package is designed to recognize your contributions, reward outstanding performance, and support your long-term growth.

Total Compensation includes:

• Competitive base salary 
• Quarterly incentive bonuses
• Monthly profit-sharing bonus

Benefits

We’re proud to offer a comprehensive and competitive benefits package, including:

• Paid time off and volunteer days
• Matching gifts program
• Parental and military leave
• 401(k) with employer match and profit sharing
• Medical, prescription, vision, and dental coverage
• Pre-tax dependent coverage and voluntary benefits
• Short-term disability
• Employee Assistance and Wellness Programs

SofterWare is proud to be an Equal Opportunity Employer.
We make employment decisions based on merit, qualifications, and business needs. We do not discriminate based on race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. SofterWare is committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive.

Join Us

Ready to make an impact with a team that empowers nonprofits every day?

Apply now and help us build a better world through technology and compassion.