Senior UX Designer

This position is only available for W-2 employees. Please note that to be a W-2 employee, you must reside in one of the following states: PA, NJ, NH, DE, CO, SD, TX, WY, AK, or FL.

Make an Impact That Matters

Are you passionate about helping nonprofits grow their impact? Join SofterWare, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection.

About SofterWare

Repeatedly recognized as a Philadelphia Inquirer Top Workplace, SofterWare builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve.

Why you will love working at SofterWare:

• Contribute to a mission-driven organization dedicated to empowering nonprofits — where your work directly helps meaningful causes and makes a real difference in the world.
• Enjoy a remote-first, flexible work environment that supports your well-being and balance.
• Be part of a company culture that values collaboration, learning, inclusion, and giving back together as a team.
• Engage with vibrant employee groups like Diversity & Inclusion, SofterWare Women’s Network, SofterWare Wellness, and SofterWare Gives Back, our volunteer and community service initiative.
• Build meaningful relationships in a remote-first environment — from lively Slack channels that connect teammates with shared interests to virtual events that strengthen our sense of community

Your Role as a Senior UX Designer:

The Senior UX Designer is responsible for designing intuitive, high-impact user experiences across DonorPerfect’s fundraising and nonprofit CRM platform. This role partners closely with Product Management and Engineering to translate complex workflows into simple, effective interfaces, enabling nonprofit professionals to manage donors, campaigns, and reporting with greater speed, clarity, and confidence. The Senior UX Designer combines research, interaction design, and visual design to shape product strategy, influence roadmap decisions, and deliver measurable improvements in usability and customer satisfaction.

Key Responsibilities: 

Product Experience Design

• Design end-to-end user experiences across core product workflows so that nonprofit staff can efficiently manage fundraising, donor relationships, reporting, and campaigns.
• Translate complex product requirements into intuitive user flows, wireframes, prototypes, and high-fidelity designs so that engineering teams can build consistent, high-quality experiences.
• Simplify complex data-heavy interfaces so that users can quickly interpret insights and make informed fundraising decisions.
• Use AI-assisted design and prototyping tools to rapidly explore multiple solution directions, generate design variations, simulate user flows, and accelerate the path from concept to validated prototype.

User Research & Insight

• Plan and conduct user research (interviews, usability testing, surveys, analytics review) so that product decisions are grounded in validated user needs.
• Synthesize research insights into actionable design opportunities so that product teams prioritize solutions that improve usability and business outcomes.
• Use AI tools responsibly to support research synthesis, theme identification, competitive analysis, interview preparation, and usability-test analysis while preserving human judgment, user empathy, and data privacy.
• Partner with Product Managers to define success metrics and evaluate design effectiveness so that shipped experiences measurably improve adoption and satisfaction.

Product Discovery & Strategy

• Collaborate with Product Managers, Engineering Leads, and Product Owners during discovery to explore multiple solution concepts so that the team identifies the highest-impact design direction.
• Use rapid prototyping, including AI-assisted prototyping where appropriate, to reduce ambiguity, test assumptions earlier, and improve confidence in product decisions.
• Facilitate design workshops, journey mapping, and concept testing so that cross-functional teams align on user problems and solution approaches.
• Contribute UX insights to product roadmap discussions so that design perspectives influence strategic product decisions.

Design Systems & Consistency

• Contribute to and evolve the DonorPerfect design system so that product experiences remain visually consistent, accessible, and scalable across the platform.
• Define reusable interaction patterns and UI components so that product teams can build faster and maintain a cohesive product experience.
• Use AI-assisted design workflows to explore component variations, interaction states, content patterns, and edge cases while ensuring final design decisions adhere to DonorPerfect’s design standards and accessibility requirements.

Cross-Functional Collaboration

• Partner closely with engineers during implementation so that designs are translated accurately and efficiently into production.
• Present design rationale and research insights to stakeholders so that decisions are informed by user needs and product goals.
• Mentor junior designers and contribute to design best practices so that the design team continuously improves its craft and impact.

Key Requirements: 

• Expertise in user-centered design principles, interaction design, and information architecture
• Strong ability to translate complex SaaS, CRM, reporting, data-entry, automation, or data-heavy workflows.
• Skilled in conducting user research and synthesizing insights into actionable design improvements
• Ability to rapidly explore multiple design directions and use prototypes to make product decisions faster.
• Strong communication and storytelling skills to explain design decisions to stakeholders
• Ability to collaborate effectively with Product Managers and Engineers in agile environments
• Strong analytical thinking and problem-solving abilities
• Experience working with design systems and scalable UI frameworks
• Ability to balance usability, accessibility, technical feasibility, business goals, and speed of execution
• Sound judgment in the responsible use of AI tools, including awareness of privacy, accuracy, bias, accessibility, and when human review is required.

Education and Experience:

Required

• 5+ years of experience in UX Design, Product Design, or Interaction Design for SaaS, B2B, enterprise, or digital products.
• Proven experience designing complex web applications, data-driven software platforms, CRM systems, workflow tools, or similarly complex product experiences.
• Strong portfolio demonstrating end-to-end UX design work from research and discovery through prototyping, implementation, and measurable product outcomes.
• Demonstrated proficiency using modern UX design and prototyping tools, including Figma or Sketch, with experience leveraging AI-assisted capabilities such as Figma AI/Figma Make, Claude, ChatGPT, Cursor, Lovable, v0, Midjourney, or comparable technologies to accelerate design workflows.
• Experience creating interactive prototypes using tools such as Figma Make, Lovable, Claude Code, or similar solutions to validate concepts, communicate complex interactions, and align Product, Engineering, and stakeholders.
• Experience conducting user research and usability testing using platforms such as Grain or comparable tools, and translating findings into actionable design improvements.
• Experience using product analytics platforms such as Fullstory, Segment, Amazon QuickSight, or similar tools to inform design decisions and measure product outcomes.
  
• Experience collaborating with cross-functional product development teams using collaboration platforms such as Jira, Confluence, FigJam, Miro, or equivalent tools.
• Familiarity with accessibility standards (WCAG).

Preferred

• Bachelor's degree in UX Design, Human-Computer Interaction (HCI), Graphic Design, Psychology, Computer Science, or a related field (or equivalent practical experience).
• Experience designing enterprise, CRM, nonprofit, fundraising, reporting, analytics, or workflow-heavy platforms.
• Experience designing products used by nonprofit organizations or fundraising professionals.
• Experience using product analytics and experimentation to inform design decisions.
• Experience designing AI-assisted, automation-driven, recommendation-based, or conversational product experiences.
• Experience designing for trust, transparency, user control, and human-in-the-loop workflows when AI or automation is involved.
• Ability to contribute lightweight front-end prototypes or collaborate closely with engineers using AI-assisted development environments such as Cursor, Claude Code, Lovable, or similar platforms.

Compensation

We believe great work deserves great rewards — and that when SofterWare succeeds, our team members should share in that success. This full-time, remote position offers a total compensation range of $140,000–$160,000 USD, depending on your experience and skills. Our compensation package is designed to recognize your contributions, reward outstanding performance, and support your long-term growth.

Total Compensation includes:

• Competitive base salary 
• Quarterly incentive bonuses
• Monthly profit-sharing bonus

Benefits

We’re proud to offer a comprehensive and competitive benefits package, including:

• Paid time off and volunteer days
• Matching gifts program
• Parental and military leave
• 401(k) with employer match and profit sharing
• Medical, prescription, vision, and dental coverage
• Pre-tax dependent coverage and voluntary benefits
• Short-term disability
• Employee Assistance and Wellness Programs

SofterWare is proud to be an Equal Opportunity Employer.
We make employment decisions based on merit, qualifications, and business needs. We do not discriminate based on race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. SofterWare is committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive.

Join Us

Ready to make an impact with a team that empowers nonprofits every day?

Apply now and help us build a better world through technology and compassion.