Senior Technician, Field Services

Who We Are:

At SES Space & Defense, we deliver secure, resilient connectivity and integrated space solutions for customers operating in the world’s most demanding environments. As part of SES S.A., a global leader in satellite-enabled communications, we combine capabilities across all orbits with extensive global ground infrastructure, managed networks, hosted payload solutions, and mission integration services to support communications, sensing, data transport, and operational resilience worldwide.

Our vertically integrated space and ground capabilities bring together satellite capacity, terrestrial infrastructure, advanced network technologies, and deployed user terminals to support mission-critical government operations around the world. We are a trusted partner to the U.S. Federal Government and national security community, allied governments, NATO, NASA, and other civilian agencies, delivering reliable, high-performance solutions when mission success is critical.

At SES Space & Defense, our people are our competitive advantage. You’ll work alongside a mission-driven team committed to integrity, innovation, accountability, and delivering real-world impact for customers whose missions matter most.

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SES Space & Defense (SES S&D) line of business operates a Field Service Representative (FSR) Office from Fairbanks, Alaska. Each member of the SES S&D team plays an integral part with incident management while proactively managing Alaska and Southern California (SOCAL) regional networks 24x7x365. The FSR team must maintain a broad knowledge and understanding of user technology products and services. These functions include IT Support Levels (Tiers) as defined by ITILv4 as Level 2/Tier 2 and Level 3/Tier 3 functions.

The Alaska/SOCAL Senior Field Service Technician will execute in-depth technical support functions on multiple complex end-to-end regional networks in Alaska and SOCAL comprised of shared satellite teleports, commercial gateways, data centers, terrestrial fiber circuits, and terrestrial microwave radios utilizing ticketing, and network monitoring tools. SES S&D operates its own regional Alaska/SOCAL MPLS Network supporting the safe transport of our customers data. The Alaska/SOCAL Senior Field Service Technician will be required to monitor the network to find anomalies, conduct installs, on-site touch maintenance, and resolve issues prior to or after service interruption and provide solutions to problems that cannot be managed by Tier 1/2 Technicians in the Global Network Operations Center and escalate support to the highest technical resources available until resolved and services are restored.

Primary & Essential Accountabilities

• Activate remote satellite terminals and access satellites by conducting Peak and Pol alignment (LEO/MEO/GEO) to ensure proper operation of satellite terminal.
• Install, operate, align, and maintain point-to-point licensed microwave backhaul systems, including radio/antenna maintenance, link budgets, fade margins, and interference resolution.
• Install, commission, and troubleshoot remote site power infrastructure, including AC/DC power distribution, rectifiers, battery banks, diesel generators, automatic transfer switches (ATS), and hybrid power solutions.
• Conduct preventive maintenance on the Alaska and SOCAL networks at various remote sites, data centers, teleports, shelters, and coordinate with local exchange carriers.
• Plan communications networks by operational regions in Alaska and Southern California, assessing complete site infrastructure across grounding, environmental, and RF systems.
• Attend and achieve competent climber and rescue climber certification required for microwave tower work, antenna rigging, and working safely at heights.
• Disseminate information regarding planned maintenance performed by terrestrial vendors and commercial teleports, report status, and monitor usage for the security of our customers data.
• Analyze, troubleshoot, and resolve product-related issues resulting from installation, software and hardware upgrades, configuration changes, and equipment integration or testing using spectrum analyzers, RF test sets, OTDRs, and electrical diagnostic tools.
• Close related trouble tickets and manage operational workflows via tracking systems.
• Develop, implement, and maintain policies and procedures as related to each customer/end user.
• Respond to emergency network outages in accordance with business continuity, service level agreements, and disaster recovery plans.
• Field after-hours IT calls, reset passwords for authorized users, and assist with resolving customer distance learning and telemedicine issues.
• Operate self-sufficiently in harsh Arctic conditions and remote regions from home/hotel environments during emergencies, supporting rural communities in Alaska and Southern California.
• Travel extensively via small aircraft, snow machine, boats, and or ATV’s, requiring overnight stays in remote locations including mountain tops and small villages.
• Escalate support outside of normal operating hours, including weekends when necessary to ensure emergency restoration.

Minimum Qualifications

• High School Diploma and experience in wireless communication, network engineering, or related field work with at least two years of experience handling progressively complex network systems.
• Foundational RF/Microwave: Basic understanding of RF, antennas, coaxial cable, waveguide, and line-of-sight communications.
• Foundational Power: Basic AC/DC electrical knowledge, wiring, grounding, and electrical safety.
• Tower Climbing Readiness: Willingness and physical capability to climb towers; ability to obtain climbing and rescue certifications.
• Core Networking: Basic understanding of IP networking, routers, switches, and Ethernet.
• Mechanical/Troubleshooting: Comfortable using hand tools, power tools, multimeters, and following strict technical procedures for equipment installations.
• Remote Operations: Full willingness to travel extensively and work independently in isolated, harsh Arctic environments for extended periods.
• Communications Focus: Strong verbal, written, and interpersonal communication skills with the ability to work independently or in a team environment with end users.

Desired Qualifications

• Advanced Site & Power Engineering: Experience installing, maintaining, and troubleshooting AC/DC power distribution, rectifiers, automated transfer switches (ATS), backup battery banks, and hybrid power systems.
• Generator Systems Expertise: Hands-on experience executing maintenance, load calculations, and fuel system diagnostics on remote diesel generators.
• Environmental & Infrastructure Management: Proven experience managing outdoor equipment cabinets, remote shelters, and environmental controls/HVAC systems.
• Field Microwave Backhaul: Direct experience installing, aligning, and troubleshooting point-to-point microwave backhaul links, link budgets, and diagnosing fade margins or interference.
• Specialized Terminal Management: Experience managing and supporting iDirect remote terminals, TCP/IP traffic, and SATCOM/RF concepts.
• Elevated Antenna Rigging: Certified tower climber with active rescue training and extensive field experience installing elevated antennas at heights.
• Diagnostic Equipment Proficiency: Advanced troubleshooting capabilities utilizing spectrum analyzers, RF power meters, cable testers, electrical diagnostic equipment, and OTDRs.
• IP Routing & Systems: Strong understanding of IP routing, switching, VLANs, and end-to-end backhaul connectivity across Juniper/Cisco network interface technologies and platforms.
• Operational Tools: Familiarity with network monitoring, spectrum tools, and modern ticketing ecosystems (e.g., SolarWinds, ScienceLogic SL1, ServiceNow, SatMonics, Whats Up Gold).

SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law

The anticipated base salary range for this position is $[MIN] to $[MAX]. The final base salary offered will be determined based on factors such as the position’s location, the candidate’s relevant skills, experience, and qualifications.

Where applicable, this position may also be eligible for an annual bonus. Employees are eligible to participate in SES Space & Defense’s benefits programs, which include paid vacation, sick and personal leave; medical, dental, vision, life, and disability insurance; a 401(k)-retirement plan; and others.

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