Senior Revenue Operations Analyst

What You Can Expect

As a Senior Revenue Operations Analyst, you'll sit at the center of Zoom's Go-To-Market and Revenue Operations function, where your work shapes how we scale a compliant, data-driven revenue engine globally. You'll partner closely with Sales, Finance, Legal, and IT to design processes that are both rigorous and adaptable, bringing clarity to complex cross-functional challenges. This role offers real ownership across the full Demand-to-Retention lifecycle, from pipeline strategy to CPQ and renewals, giving you the breadth to grow as a systems and process leader. You'll operate as a trusted voice in strategic conversations, translating business needs into scalable solutions that directly impact how Zoom goes to market.

About the Team

Our Go-To-Market and Revenue Operations team sits at the intersection of strategy and execution, working cross-functionally with Sales, Finance, Legal, Customer Operations, and IT to build a scalable and compliant revenue engine. We are focused on process excellence and systems strategy, enabling smarter Go-To-Market growth and more efficient revenue management across the business.

Responsibilities

• Own and optimize end-to-end Demand-to-Retention (D2R) processes across lead generation, opportunity conversion, pipeline management, forecasting, CPQ/quote-to-cash, renewals, and expansion
• Analyze pipeline health, conversion metrics, and forecast accuracy to surface insights that drive revenue performance
• Design and improve workflows, controls, and business rules to support scalable Go-To-Market operations
• Partner with Go-To-Market and Finance teams on pricing, deal structure, and new sales motions
• Identify operational gaps and lead process and system improvements across the revenue lifecycle
• Translate business requirements into Salesforce/CPQ configurations and support end-to-end delivery
• Operationalize policy through scalable processes and governance controls that support compliance
• Drive enablement and adoption of new processes, tools, and operational standards across stakeholder teams

What We're Looking For

• Bachelor's degree in Business, Finance, or a related field, or equivalent experience; advanced degree is a plus
• 6+ years of experience in Go-To-Market Operations, Revenue Operations, or Business Process roles
• Proven hands-on experience with Salesforce CRM (SFDC) and CPQ tools, including platforms such as Leadspace, LeanData, Clari, ZoomInfo, Zuora, Lusha, or comparable solutions
• Deep understanding of Demand-to-Retention (D2R) processes within a SaaS environment
• Demonstrated ability to drive cross-functional initiatives, system enhancements, and stakeholder alignment
• Strong analytical, communication, and stakeholder management skills
• Understanding and knowledge of how to use LLM within your everyday work
• Experience in scaling or SOX-compliant environments is a plus

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.