Senior Manager Master Data Management

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At Blood Cancer United, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our bold goal a reality: to enable patients with blood cancer to gain more than one million years of life by 2040. Join us and give new meaning to the word, "job."

Summary: The Senior Manager, Master Data Management is a hands-on practitioner responsible for the design, implementation, and daily operation of Blood Cancer United’s master data program. Reporting to the Director, Data Governance, this role owns the end-to-end lifecycle of Blood Cancer United’s critical data domains—including member organizations, contacts, patient populations, programs, and partners—ensuring that a single, trusted version of each record is available across all systems.

This is a practitioner role. The Senior Manager will get into the data: building matching rules, resolving duplicates, designing reference data structures, and partnering directly with system owners and data stewards to make master data reliable, consistent, and actionable. The ideal candidate brings deep MDM expertise—including hands-on experience with enterprise MDM platforms such as Reltio—and a comfort operating in a lean nonprofit environment.

Key Responsibilities:
Master Data Domain Management

• Own the master data lifecycle for Blood Cancer United’s core domains: patients/constituents, member organizations, employees, programs, and partner entities
• Define and maintain golden record standards, including field-level merge and survivorship rules that determine which source system wins when data conflicts arise
• Design and enforce entity matching logic to accurately identify, link, and consolidate duplicate or related records across CRM, and other operational systems
• Build and maintain a master data registry or reference catalog using available tooling (e.g., CRM custom objects, SharePoint, or structured database tables)
• Advise hierarchies, parent-child relationships, and organizational affiliations within and across data domains

Data Quality and Remediation

• Design and execute recurring data quality assessments across master data domains, measuring accuracy, completeness, uniqueness, consistency, and timeliness
• Assist in deduplication and data cleansing initiatives, including bulk remediation projects and ongoing exception management workflows
• Build automated or semi-automated data quality checks using SQL, Python, Power Query, or native platform tooling
• Triage, prioritize, and resolve master data issues escalated by data stewards, system users, or downstream reporting consumers
• Track and report on data quality metrics, trends, and remediation progress to the Director, Data Governance

System Integration and Data Consistency

• Partner with Systems Development Administrators to ensure master data is correctly propagated across integrated platforms, including CRM, marketing tools, and analytics environments
• Identify and document points of data fragmentation or inconsistency across systems and lead resolution efforts
• Define and maintain cross-system mapping documentation, ensuring that the same entity is consistently identified and represented regardless of source
• Support data migration and system implementation projects by supplying validated, cleansed, and standardized master data
• Develop and apply standardization rules for names, addresses, organization types, and other structured fields to improve matching and reporting consistency

Stewardship Enablement

• Serve as the primary liaison and partner to the business in defining and leading match/merge rule development, decisions, and oversight processes—including facilitating all necessary reviews and approvals from senior leadership
• Define data stewardship workflows for master data domains and support the Director, Data Governance in assigning and activating steward responsibilities across Blood Cancer United teams
• Serve as the primary point of escalation and technical guidance for data stewards managing constituent, member, and program data
• Develop and deliver training and job aids that help non-technical stewards follow master data standards and entry practices consistently
• Facilitate recurring steward working sessions focused on data quality reviews, exception resolution, and standards updates

Documentation and Standards

• Create and maintain master data documentation including matching rule specifications, survivorship logic, and domain-level data models
• Document entity resolution decisions, known data exceptions, and business rules in a format accessible to both technical and non-technical stakeholders
• Maintain data lineage documentation that traces how master records are created, updated, and consumed across Blood Cancer United’s systems
• Contribute to Blood Cancer United’s broader data governance documentation library, ensuring MDM standards align with enterprise data policies

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Required Qualifications:

• 7+ years of progressive experience in master data management, data quality, or enterprise data management
• 2+ years of people management experience, including direct supervision, performance management, and professional development of at least one staff member
• Demonstrated, hands-on experience managing at least two master data domains (e.g., party/contact, organization, product, location, or patient data) in a multi-system environment
• Deep proficiency with entity resolution techniques, including deterministic and probabilistic matching, survivorship rules, and golden record construction
• Strong SQL skills; ability to write queries to profile data, identify duplicates, validate matching logic, and support remediation workflows
• Experience using at least one data integration or ETL tool—open-source or native platform—to move, transform, and reconcile master data across systems
• Familiarity with CRM or ERP platforms and their native data management capabilities (deduplication, data loader, merge rules, custom objects)
• Ability to translate complex MDM concepts into clear documentation and practical guidance for non-technical stakeholders
• Proven ability to manage and deliver MDM initiatives in a resource-constrained environment without dedicated MDM platform software
• Hands-on experience using and administering a dedicated MDM platform; experience with Reltio or a comparable enterprise MDM system (e.g., Informatica MDM, Semarchy, or Stibo STEP) is required

Preferred Qualifications:

• Bachelor’s degree in Information Management, Computer Science, Data Science, or a related field; equivalent experience accepted
• Experience with nonprofit CRM platforms such as Salesforce, Raiser’s Edge NXT, or Microsoft Dynamics 365
• Exposure to cloud data platforms (Snowflake, BigQuery, or similar) and their native data quality or cataloging capabilities
• Experience with Python for data profiling, standardization, or matching automation
  Knowledge of DAMA-DMBOK MDM knowledge area or equivalent data management framework
• Experience in or strong familiarity with the life sciences nonprofit sector, including an understanding of blood cancer or rare disease patient advocacy landscapes, clinical research data structures, or health outcomes data; experience managing constituent, member, or patient data in this context is a strong plus

Supervisory Responsibilities:

• This role carries direct supervisory responsibility for one junior-level staff member within the Master Data Management function. The Senior Manager is expected to provide day-to-day task direction, ongoing coaching, and formal performance management for this direct report, while creating an environment that supports skill development and growth in core MDM competencies.
•  Assign and oversee the day-to-day work of one junior MDM staff member, ensuring task clarity, quality output, and alignment with MDM program priorities
• Conduct regular one-on-ones, provide actionable feedback, and complete formal performance evaluations in accordance with Blood Cancer United’s HR processes
• Identify professional development opportunities and support the growth of the direct report’s MDM and data quality skill set over time
• Partner with the Director, Data Governance on staffing needs, onboarding, and team capacity planning as the MDM program matures 

Employee Value Proposition:
As a valued member of Blood Cancer United, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

We are excited to share the base pay range for this position is $96K to $139K. The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at Blood Cancer United we place a high value on internal pay equity and will consider the current compensation of similarly situated roles and direct team members. Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

Blood Cancer United is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. Blood Cancer United seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call Blood Cancer United home. Blood Cancer United complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.