DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Lancaster, Midpoint Dr  and open to other DSV locations natiowide

Division: Solutions 
Job Posting Title: Senior Manager, Human Resources, People & Organization (P&O for P&O) 
Time Type: Full Time

Position Summary

The Sr Manager, P&O for P&O is a senior People & Organization leader responsible for setting the direction for, and building, the capability and future of the P&O team. This role owns the strategy and delivery of onboarding, training, and ongoing skill development for P&O colleagues, ensuring new team members ramp up quickly and the broader team grows its expertise, consistency, and confidence in supporting the business. The ideal candidate is a credible leader, coach, and subject-matter expert who influences senior stakeholders, models sound judgment and consistent practices, and holds the team to a high standard of professionalism.

As one part of the role, the Sr Manager, P&O also serves as the dedicated P&O resource for confidential employee relations concerns and investigations where the subject, complainant, or witness is part of the P&O function, ensuring these sensitive matters are handled with independence, objectivity, and discretion, free from conflicts of interest.

Approximate Time Allocation

• ~70–75% Capability and Development: P&O team onboarding, training, coaching, and skill building.
• ~25–30% P&O Employee Relations and Investigations: Confidential concerns and investigations involving P&O team members.

Key Responsibilities

P&O Team Training and Onboarding

• Own the design and delivery of a structured onboarding program for new P&O team members, including 30/60/90-day plans, role expectations, and key business introductions.
• Establish and oversee an onboarding buddy approach, and serve as a senior go-to resource for new hires, helping them navigate P&O processes, systems, policies, and the business areas they support.
• Develop and maintain training materials, process guides, playbooks, and templates.
• Keep the team informed of policy updates, process changes, and relevant employment law developments, and translate them into practical guidance.
• Gather feedback from new hires and team members to continuously improve the onboarding and training experience.

Skill Development and Capability Building

• Set the P&O capability strategy in partnership with P&O leadership, identifying team capability gaps and leading development plans that strengthen technical and business partnering skills.
• Coach and mentor P&O colleagues on handling complex employee relations matters, difficult conversations, documentation quality, and sound decision-making.
• Lead or facilitate learning sessions such as case reviews, lessons-learned discussions, peer learning, and skill-building workshops.
• Promote consistent, high-quality P&O practices across the region by sharing best practices and reinforcing standards.
• Support career growth within the P&O team by encouraging continuous learning, certifications, and stretch assignments.
• Model professionalism, confidentiality, and ethical judgment as a role model for the wider P&O team.

P&O Investigations and Employee Relations for the P&O Function

• Serve as the designated, independent, and confidential point of contact for employee relations concerns involving P&O team members.
• Plan, conduct, and document fair, thorough, and timely investigations, including interviews and evidence review, into allegations such as policy violations, misconduct, harassment, discrimination, retaliation, and whistleblower concerns, with findings based on the preponderance of evidence.
• Prepare objective reports with recommended actions for P&O leadership, and communicate closure to involved parties, reinforcing that retaliation will not be tolerated.
• Escalate conflicts of interest and partner with Legal, Compliance, and senior P&O leadership on complex or high-risk cases, ensuring compliance with company policies, the Code of Conduct, and applicable employment laws.
• Maintain secure, confidential case records and track trends to recommend preventive actions.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or a related field, or equivalent experience.
• 10+ years of progressive HR/P&O experience, including at least 5 years focused on employee relations and workplace investigations.
• Demonstrated experience conducting and documenting complex, sensitive investigations from intake through closure.
• Experience designing or delivering training, onboarding, or coaching programs for HR professionals.
• Demonstrated experience leading programs, projects, or teams and influencing senior leaders in a matrixed environment.
• Strong working knowledge of U.S. employment laws (e.g., Title VII, ADA, FMLA, FLSA) and, where applicable, Canadian employment standards.
• Proven ability to handle highly confidential information with discretion and integrity.

Preferred

• Professional certification such as SHRM-SCP, SPHR, or a workplace investigations certification (e.g., AWI Certificate).
• Experience in logistics, transportation, or another fast-paced, multi-site operational environment.
• Experience supporting a regional or matrixed HR organization across multiple business units.
• Familiarity with HRIS and case management tools.

Key Competencies

• Integrity and Objectivity: Acts impartially, avoids conflicts of interest, and maintains strict confidentiality.
• Investigative Judgment: Asks the right questions, weighs evidence carefully, and reaches well-supported conclusions.
• Coaching and Facilitation: Builds others' confidence and capability through clear instruction, feedback, and mentoring.
• Leadership and Influence: Sets direction, drives accountability, and influences senior stakeholders to adopt consistent P&O practices.
• Communication: Writes clear, concise reports and communicates sensitive information with tact and professionalism.
• Organization: Manages multiple cases and initiatives at once while meeting deadlines.
• Collaboration: Builds trust with P&O colleagues, leaders, Legal, and Compliance partners.

Measures of Success

• P&O-related investigations are completed promptly, thoroughly, and with well-documented, defensible outcomes.
• New P&O team members reach full productivity within their defined onboarding timeline.
• Positive feedback from new hires and team members on onboarding and training quality.
• Measurable improvement in team capability, consistency of practices, and documentation quality.
• Confidentiality and trust are maintained across all sensitive matters.

Key Working Relationships

• Internal: P&O leadership, P&O Business Partners and specialists, Legal, Compliance, and business leaders.
• External: Outside counsel, external investigators, and training providers as needed.

Career Growth

This role offers regular exposure to senior P&O leadership and visibility across the North America P&O organization. For the right candidate, it may also provide a potential pathway toward Director-level P&O leadership, based on performance and business needs.

For this position, the expected base pay range is $113,000.00 – $160,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV